Summary
Overview
Work History
Education
Skills
References
Visa Status
Timeline
Generic

Jagan K R

Oteha,Auckland

Summary

Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Pizza Hut
Auckland
11.2024 - Current
  • Greeted, assisted and provided exceptional customer service up to 50-75 customers daily, providing menu guidance and ensuring a positive dining experience.
  • Accurately took orders, answered customer inquiries, and offered recommendations.
  • Respond to customers through phone calls about their order and complaints and patiently addressed customer issues.
  • Processed transactions efficiently, entering bills, handling cash, card payments, and giving accurate change.
  • Maintained high standards of food safety by following health regulations in food prep and storage.
  • Ensured hygiene protocols were followed to prevent cross-contamination.
  • Worked with team members to ensure efficient service and timely order fulfilment during peak hours.
  • Monitored inventory and assisted with restocking, maintaining product freshness and minimizing waste, followed Food safety protocols to ensure proper stock rotation.
  • Prepared, packaged, and labelled orders for delivery, ensuring accuracy and timely dispatch.

Customer Support Executive

NTT Data (India)
, India
02.2023 - 11.2024
  • Contact patients, insurance companies and healthcare providers to follow up on denied/outstanding claims.
  • Reach out through phone or emails to verify claim status and ensure the communication is documented and issues are addressed promptly.
  • Address customer concerns and escalate issues when needed, ensuring customer satisfaction through timely and effective resolutions (Outbound calls -Level 2).
  • Guide customers through insurance policies and claim procedures, explaining coverage details and required documentation provided respect, empathy and professionalism.
  • Investigate the root cause of the delayed payments, denied and adjusted claims and resolved issues.
  • Resubmit and appeal to the claims with supporting evidence following the standard operating protocol and guidelines.
  • Ensure adherence to company policies, industry regulations, and quality standards in all aspects of claim handling and customer interactions.
  • Trend analysis of historical insurance claims to identify the root cause of the issue and provided solutions to enhance the applications.
  • Generate cumulative accounts receivable report and analysis of the collected data to identify collection and billing issues.
  • Maintain quality and consistency on given targets to achieve KPIs.
  • Adherence to billing and payor guidelines to improve accuracy.

Education

Bachelor of Commerce -

Himalayan University

Skills

  • Analytical and problem-solving
  • Multitasking
  • Customer service
  • Team collaboration
  • Time management
  • Problem resolution
  • Conflict resolution
  • Expert in MS office Package

References

  • Gayathri Rajendran, Auckland Council, 0276484734
  • Dinesh Reddy, Director, Pizzahut, 0221938036

Visa Status

Open work visa

Timeline

Customer Service Representative

Pizza Hut
11.2024 - Current

Customer Support Executive

NTT Data (India)
02.2023 - 11.2024

Bachelor of Commerce -

Himalayan University

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Jagan K R