Jagan Negi
Queenstown
Summary
Highly motivated and results-driven hospitality professional with extensive experience in hotel operations and management. Expertise in guest relations, food & beverage operations, and leadership, leading high-performing teams and optimizing business operations to enhance guest experiences. Ability to work with VIP clients and high-profile individuals, utilizing strategic planning and operational excellence to deliver outstanding service and foster brand loyalty. Committed to driving continuous improvements within the hospitality industry.
Overview
12
12
years of professional experience
Work History
Hotel Relations Manager
KAMANA Lakehouse
10.2024 - 02.2025
- Built and nurtured relationships with corporate clients, travel agents, and local businesses to maximize occupancy and revenue
- Collaborated with the operations team to deliver tailored experiences for VIP guests and groups
- Maintained strong relationships with corporate clients, tourism partners, and OTAs to drive business growth
Hotel Manager
KAMANA Lakehouse
04.2023 - 09.2024
- Led and managed all hotel operations, overseeing Heads of Departments, including Front Office, Housekeeping, Food & Beverage, Kitchen and Maintenance
- Ensured the hotel maintained high service standards, aligning with Qualmark rating requirements and delivering an exceptional guest experience
- Implemented training programs for staff, fostering a culture of excellence and continuous improvement
Hotel Operations Manager
KAMANA Lakehouse
06.2021 - 04.2023
- Oversaw the day-to-day operations, working closely with all department heads to ensure seamless service delivery
- Implemented operational improvements to enhance service efficiency, guest satisfaction, and team performance
- Assisted in maintaining high Qualmark standards by ensuring compliance with industry benchmarks and best practices
- Acted as a key liaison for VIP guests, ensuring personalized and memorable experiences
Food & Beverage Manager (Pre-opening Team)
KAMANA Lakehouse
05.2018 - 05.2021
- Spearheaded the launch of the hotel's food and beverage operations, including restaurant, bar, and event spaces
- Developed menus in collaboration with the culinary team, ensuring a high standard of food quality and presentation
- Trained and led the F&B team to consistently deliver top-tier service
- Managed procurement, vendor relations, and stock control to optimize costs and enhance profitability
Restaurant & Bar Manager
Kauri Cottage Café Bar and Bistro
04.2017 - 05.2018
- Led daily operations, ensuring smooth service flow and high customer satisfaction
- Managed staffing, inventory control, and vendor relationships
Restaurant & Bar Manager (Acting F&B Manager)
Auckland Fish Market
05.2016 - 04.2017
- Oversaw restaurant and bar operations, driving profitability and service excellence
- Coordinated marketing strategies with the operations team to increase footfall and revenue
Food & Beverage Supervisor
Rendezvous Grand Hotel
07.2013 - 03.2016
- Supervised the daily operations of the F&B department, ensuring high service standards
- Conducted training sessions for new staff to improve service consistency and performance
Duty Manager
Shaky Isles Café and Bar
11.2013 - 07.2014
- Managed shift operations in a high-paced airport environment, ensuring timely service and guest satisfaction
- Monitored sales targets and worked with the team to achieve business objectives
Food & Beverage Attendant
Spencer on Byron
06.2013 - 11.2013
- Delivered excellent guest service in a luxury hotel setting
- Assisted in buffet setup and food presentation, maintaining high hygiene and quality standards
Education
Postgraduate Diploma - Hospitality Management
Pacific International Hotel Management School
01.2012
Bachelor of Science - Hospitality and Tourism Studies
Institute of Hotel Management
01.2011
Skills
- Leadership & Team Management
- Operations Management
- Qualmark & Compliance
- Guest Relations & Service Excellence
- Food & Beverage Expertise
- Crisis Management & Problem-Solving
Timeline
Hotel Relations Manager
KAMANA Lakehouse
10.2024 - 02.2025
Hotel Manager
KAMANA Lakehouse
04.2023 - 09.2024
Hotel Operations Manager
KAMANA Lakehouse
06.2021 - 04.2023
Food & Beverage Manager (Pre-opening Team)
KAMANA Lakehouse
05.2018 - 05.2021
Restaurant & Bar Manager
Kauri Cottage Café Bar and Bistro
04.2017 - 05.2018
Restaurant & Bar Manager (Acting F&B Manager)
Auckland Fish Market
05.2016 - 04.2017
Duty Manager
Shaky Isles Café and Bar
11.2013 - 07.2014
Food & Beverage Supervisor
Rendezvous Grand Hotel
07.2013 - 03.2016
Food & Beverage Attendant
Spencer on Byron
06.2013 - 11.2013
Bachelor of Science - Hospitality and Tourism Studies
Institute of Hotel Management
Postgraduate Diploma - Hospitality Management
Pacific International Hotel Management School
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