Jagwinder Kaur
Botany Downs,AUK
Summary
Retail professional with strong track record in driving sales and enhancing customer experiences. Known for fostering effective collaboration and achieving results in dynamic retail environments. Reliable team player with keen ability to adapt to changing needs, leveraging strong interpersonal and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Senior Technical Solutions Specialist
2degrees Mobile Limited
02.2019 - Current
- Increased productivity by collaborating with management to develop process improvements.
- Conducted troubleshooting and diagnostic procedures on customer devices.
- Streamlined operational processes and collaborated with management to implement process improvements.
- Communicated complex technical concepts effectively to non-technical stakeholders, fostering understanding and buy-in at all levels of the organization.
- Answered customer questions about billing, account issues and upgrade possibilities.
- Managed diverse projects and resolved complex issues to support timely completion.
Web Developer
Awataha Development Co-operation Limited
09.2017 - 10.2019
- Coded websites using HTML, CSS, JavaScript, and jQuery languages.
- Enhanced user experience by implementing responsive web design and optimizing website performance.
- Developed custom web applications, resulting in tailored solutions for client needs.
- Planned website development, converting mockups into usable web presence with HTML, JavaScript, AJAX, and JSON coding.
Store Manager
Tank Juice
09.2018 - 03.2019
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Assistant Store Manager
Tank Juice
11.2015 - 09.2017
- Started as Store Representative in November 2015 at Manukau store , worked at various stores like Sylvia park, Auckland airport on demand , then promoted to Assistant store manager.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
Education
Advanced Diploma Level 7 - Computer Engineering
Diploma in Computing With Software Development
Aspire2 International, Aspire2 Education06-2016
Bachelor of Science - Computer Engineering
Punjab Technical Universtiy
India05-2014
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Customer service management
- Training and mentoring
- Store opening and closing
- Team leadership
- Friendly and positive
- Outstanding communication skills
- Inventory management
- Cash management
- Retail inventory management
- Employee training
- Shift scheduling
Timeline
Senior Technical Solutions Specialist
2degrees Mobile Limited
02.2019 - Current
Store Manager
Tank Juice
09.2018 - 03.2019
Web Developer
Awataha Development Co-operation Limited
09.2017 - 10.2019
Assistant Store Manager
Tank Juice
11.2015 - 09.2017
Advanced Diploma Level 7 - Computer Engineering
Diploma in Computing With Software Development
Bachelor of Science - Computer Engineering
Punjab Technical Universtiy
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