JAGZ SINGH

• Created engaging content for multiple social media platforms, such as Twitter, YouTube, Instagram & TikTok.
• Researched industry trends and competitors' activities to develop new ideas for content creation.
• Monitored customer comments on various social media channels and responded on time.
• Assisted in developing strategies for increasing followership and engagement rates.
• Optimized posts for SEO purposes by researching relevant keywords and hashtags.
• Reviewed analytics data regularly to identify areas of improvement in our campaigns.
• Used editing and graphic design tools to create content and visuals for social channels.
• Created social media strategies to increase sales and brand awareness across multiple platforms.
• Tracked social media metrics to determine audience growth rate, volume and reach.
• Prepared monthly calendar to manage online content across multiple platforms.
• Managed the daily operations of all assigned social media accounts.

• Rotating merchandise and displays to feature new products and promotions.
• Setting effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
• Managing store employees successfully in a fast-paced environment through proactive communication and positive feedback.
• Supervising guests at the front counter, answering questions regarding products.
• Maintaining proper product levels and inventory controls for merchandise, and organized the backroom to facilitate effective ordering and stock rotation.
• Coaching sales associates in product specifications, sales incentives, and selling techniques significantly increased customer satisfaction ratings.
• Assisting with hiring, training, and mentoring new staff members.
• Implement business strategies, increase revenue, and effectively target new markets.

● Leading a high-performing team in providing our customers with a world-class shopping experience.

● Delivering results through your ability to influence stakeholders and build long-lasting relationships.

● Selecting and training talented and passionate employees and developing succession plans.

● Maximising sales and profitability by creating, identifying and delivering on growth opportunities.

● Lead change and implement business initiatives to enrich the team and customer experience.

● Strong knowledge of health and safety policies and regulations.

● Strong team and customer-focused individual with the ability to competently deal with queries and complaints.

● Demonstrating skills in dealing with crucial operational matters such as managing budgets, stock management, merchandising, shrinkage prevention processes and profit and loss.

• Motivating, managing and guiding the Longlife, Perishables and Nightfill teams
• Training and developing team members in your Department
• Sales planning, rostering, ordering of stock, maintaining merchandise standards and implementing promotional planning
• Champion Occupational Health and Safety and Food Safety practices to ensure a safe working environment for customers, staff and contractors
• Ensuring a proactive approach to all compliance requirements, keeping records up to date and adhered to
• Demonstrating knowledge and success in a retail environment
• A strong customer focus and excellent communication skills

• Handling customer and employee issues
• Overseeing operations, including maintenance, cleanliness and efficiency
• Ensuring that security and safety regulations are met
• Keeping track of monthly, quarterly and yearly goals
• Working with management to assess and improve processes and policies
• Monitoring and reporting on revenue and cash flow
• Addressing employee complaints or performance issues as needed
• Check in with employees regularly to determine satisfaction
• Help management create the department’s budget
• Schedule regular maintenance and cleaning of facilities
• Meet regularly with upper management to stay informed on company issues
• Oversee security of the facility.