Jahana Edwards Hana
Auckland CBD
Summary
people-oriented professional with experience in retail and hospitality management. Known for delivering exceptional customer service, supporting teams, and managing daily operations efficiently. Motivated to contribute to a company that values professionalism, teamwork, and excellence.
Overview
4
4
years of professional experience
Work History
Assistant Retail Store Manager
KMD Brands
12.2023 - Current
- Lead a team of 11 staff to deliver outstanding customer engagement while overseeing daily store operations.
- Coordinated stock management, audits, ordering, and reporting using POS systems, Microsoft Dynamics 365, and Excel (Beginner).
- Managed staff schedules, created rosters, and monitored performance to ensure smooth store operations.
- Analysed sales data and customer feedback to implement initiatives that enhanced client satisfaction and loyalty.
- Mentored staff to strengthen product knowledge, sales skills, and service quality.
- Partnered with marketing and visual teams to create engaging promotions and in-store experiences that increased foot traffic and sales.
Barista / Family-Owned Business
The Fern Café
02.2023 - 12.2023
- Supported daily operations of a family-run café, assisting in serving customers, preparing food and beverages, and maintaining smooth operations.
- Worked as a barista and front-of-house, delivering high-quality service.
- Built strong relationships with regular customers, creating a community-focused atmosphere.
- Managed supplier interactions to maintain stock levels and product quality.
- Gained practical experience in teamwork, customer interaction, and small business operations.
Shift Manager
McDonald's NZ
12.2021 - 02.2023
- Supervised daily operations, including creating staff rosters and scheduling shifts to meet operational needs.
- Managed stock, cash handling, and compliance with health, safety, and food regulations.
- Trained and guided team members to maintain operational standards and deliver excellent customer service.
- Resolved customer concerns promptly to maintain satisfaction.
- Assisted in implementing promotional campaigns to increase sales during peak periods.
Education
NZQF Level 4 - University & Career Preparation
NZQA
01.2021
Skills
- Customer Service & Client Engagement
- Communication Skills
- Retail & Stock Management
- Staff Scheduling & Roster Management
- Microsoft Dynamics 365 & Excel (Beginner)
- Problem Solving
- Time Management & Multitasking
- Adaptability & Flexibility
- Teamwork & Collaboration
LANGUAGES
English
Timeline
Assistant Retail Store Manager
KMD Brands
12.2023 - Current
Barista / Family-Owned Business
The Fern Café
02.2023 - 12.2023
Shift Manager
McDonald's NZ
12.2021 - 02.2023
NZQF Level 4 - University & Career Preparation
NZQA