Jahlia Waikawa-Nepe
Te Hapara,GIS
Summary
Developed strong communication and teamwork skills in fast-paced, customer-focused environment. Expertise in delivering excellent customer service and maintaining organized workspaces. Seeking to transition into new field, leveraging these skills to contribute effectively to new team and environment.
Overview
4
4
years of professional experience
Work History
Receptionist
Waikanae Beach Top 10 Holiday Park
Gisborne
12.2025 - Current
- Greeted visitors warmly, ensuring a positive first impression of the organization.
- Taking phone orders, handling complaints, and interacting with diverse customers.
- Handling multiple tasks at once—such as making bookings, answering emails and phone, and checking in and out customers—often in a fast-paced environment (peak season).
Cleaner Helper
Pines Cleaning - Commercial Cleaning & Valet
Gisborne
11.2024 - 01.2025
- Maintained cleanliness and sanitation in commercial facilities, following established protocols.
- Collaborated with team members to meet client expectations and service standards.
- Assisted in maintaining outdoor areas such as entryways and walkways, removing debris and ensuring a welcoming first impression for visitors.
Crew Member
Sail-Away Fish Shop
Gisborne
03.2022 - 01.2024
- Assist customers with inquiries, providing product information and service resolutions.
- Prepared and served food items following safety and hygiene standards.
- Handling multiple tasks at once—such as taking orders, prepping food, and cooking—often in a fast-paced environment.
Education
Bachelor of Business - Marketing Management
University of Waikato
Tauranga, New Zealand, NZ01-2028
High School Diploma -
Lytton High School
Gisborne, NZ11-2024
Skills
- Customer Service
- Time Management
- Efficient Cleaning
- Teamwork and collaboration
- Multitasking and organization
- Learning agility
- Hospitality service expertise
Languages
English
Native or Bilingual
Maori
Limited Working
Japanese
Professional Working
Timeline
Receptionist
Waikanae Beach Top 10 Holiday Park
12.2025 - Current
Cleaner Helper
Pines Cleaning - Commercial Cleaning & Valet
11.2024 - 01.2025
Crew Member
Sail-Away Fish Shop
03.2022 - 01.2024
Bachelor of Business - Marketing Management
University of Waikato
High School Diploma -
Lytton High School