Jahmen Soprano
Auckland,New Zealand
Summary
Iwi: Ngāpuhi, Waikato-Tainui, Ngāti Ranginui I enjoy working with people and relate well to individuals of all ages. I have a positive, confident, and friendly manner. My communication skills are excellent; I am both articulate and a good listener with a friendly, engaging demeanour. I am a perfectionist with an eye for detail, and I take pride in completing any job to a high standard. While enjoy being part of a team, I am also capable of working independently and taking on organizational responsibilities. I am well-presented, personable, and take pride in my personal appearance.
Overview
12
12
years of professional experience
Work History
Household Manager
Private Household Manager, Villa48
- Managed household schedules and calendars
- Planned, organized, and coordinated events
- Arranged appointments for personal and professional needs
- Scheduled home maintenance and repair work, and supervised projects
- Supervised other household staff
- Ran errands, performed necessary tasks, and managed home cleaning duties
- Cooked meals for the family and handled laundry duties
Client Associate
Montblanc Boutique, Auckland
11.2023 - 07.2024
- Greeted clients and built relationships
- Demonstrated comprehensive understanding of the Montblanc collection, including materials, design details, and craftsmanship
- Provided personalized recommendations to clients, ensuring a memorable and luxurious shopping experience
- Handled client inquiries, resolved concerns, and created an environment where clients felt valued and appreciated
- Embodied the brand's essence and upheld its reputation through a polished and sophisticated appearance
- Collaborated with team members and other departments to share insights, contribute to visual merchandising, and enhance the overall customer experience
Premier Host
Sky City Casino, Auckland
01.2019 - 01.2023
- Served as the first point of contact and central information hub for gaming customers, particularly for Sky City Entertainment and Premier Rewards patrons and guests
- Delivered excellent customer service across a wide range of facilities offered at Sky City, including dining and the Sky City Function Centre
- Utilized outstanding interpersonal skills and proven customer service experience, including phone-based service and excellent verbal and written communication skills
- Worked closely with customers with gambling problems and their families, providing information and support, including helpline numbers and referrals
- Reliable and independent worker with a clear ability to follow processes and resolve issues or queries efficiently
Client Advisor & Warehouse Operations
Louis Vuitton NZ
08.2017 - 03.2018
- Welcomed every client and provided the best client experience, extending to exchanges and after-sales service
- Advised clients across the brand and all product categories
- Engaged with clients to develop long-term relationships, fostering brand loyalty
- Achieved individual and team sales objectives
- Handled unpacking, pricing, and labeling stock, placing items in their correct locations
- Packed and delivered duty-free sold pieces to DFS distribution
- Ran errands and handled additional tasks as required
Loyalty Sales Consultant
Accor Plus
04.2017 - 06.2017
Retail Consultant
Lighting Direct Newmarket
02.2016 - 10.2016
Retention Advisor
Youi
06.2014 - 08.2014
Telesales Consultant
Club Premier Pacific (Heritage and City Life Hotels)
10.2012 - 03.2013
Skills
- High personal standards
- Motivation and enthusiasm
- Results-oriented with plenty of drive
- Supportive team member and player
- Ability to complete all tasks assigned
- Excellent communication skills
Timeline
Client Associate
Montblanc Boutique, Auckland
11.2023 - 07.2024
Premier Host
Sky City Casino, Auckland
01.2019 - 01.2023
Client Advisor & Warehouse Operations
Louis Vuitton NZ
08.2017 - 03.2018
Loyalty Sales Consultant
Accor Plus
04.2017 - 06.2017
Retail Consultant
Lighting Direct Newmarket
02.2016 - 10.2016
Retention Advisor
Youi
06.2014 - 08.2014
Telesales Consultant
Club Premier Pacific (Heritage and City Life Hotels)
10.2012 - 03.2013
Household Manager
Private Household Manager, Villa48
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