Jai Brougham
Christchurch,CAN
Summary
Proven housekeeping expert with a strong background in maintaining high cleanliness standards at Apollo Motel, enhancing guest satisfaction through meticulous attention to detail and efficient service. Adept at deep cleaning and organization, coupled with exceptional teamwork and guest relations skills, significantly improved overall cleanliness ratings. Fluent in [LANGUAGE], ensuring clear communication and personalized guest support. i am fluent in Indian speaking, im very confidened, and a great team player very helpful , enjoy learning on the job and open to learn new skills
Overview
26
26
years of professional experience
Work History
Motel Minder and Housekeeper
Apollo Motel, Whitewood Suites , Delago Motel
Christchurch , New Zealand
01.2001 - 12.2022
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Dusted picture frames and wall hangings with cloth.
- Adhered to professional house cleaning checklist.
- Increased room availability by managing time wisely and completing tasks within designated deadlines.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Verified cleanliness and organization of storage areas and carts.
- Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
- Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
- Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
- Improved overall cleanliness ratings by implementing new cleaning techniques and products as needed.
- Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
- Coordinated with the front desk to prioritize room assignments based on guest arrivals and departures.
- Worked on cleaning team to service hotels, offices, and other commercial buildings.
- Operated electronic backpack vacuums and floor sweepers.
- Streamlined laundry processes, resulting in faster turnaround times for guest linens and towels.
- Changed bed linens and collected soiled linens for cleaning.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Washed and put away kitchen dishes, utensils and glassware.
Had my Daughter
Christchurch, CAN
03.1997 - 03.2001
I had a baby
Education
Certificate in Barista,and Restaurant Bar L-3 - Barista, Bar, Restaurant Level-3
Ara Institute Canterbury
Christchurch, NZ06.2023
Completed High School - High School
Bhawani Dayal Arya
Fiji12.1989
Skills
- Teamwork
- Housekeeping
- Cleaning and organizing abilities
- Customer Service
- Kitchen Cleaning
- Hospitality background
- Customer service-focused
- Excellent oral and written communication
- Deep cleaning expertise
- Physically strong
- Complex Problem-Solving
- Guest Relations
- FLUENT IN [LANGUAGE]
- Exceptional communicator
- Ordering cleaning supplies
- Time Management
- Multitasking and Prioritizing
- Team Support and Collaboration
- Professional and Courteous
- Guest Service and Support
- Kitchen Cleaning and Dishwashing
- Work Planning and Organization
- Customer Inquiry and Response
- Lost and Found Management
I enjoy shopping and cooking and going for relaxing walks, baking as well
I enjoy shopping when i have the money to buy new things, i like cooking home made fresh food i enjoy gardening and walks and baking nice cakes and cookies
Timeline
Motel Minder and Housekeeper
Apollo Motel, Whitewood Suites , Delago Motel
01.2001 - 12.2022
Had my Daughter
03.1997 - 03.2001
Certificate in Barista,and Restaurant Bar L-3 - Barista, Bar, Restaurant Level-3
Ara Institute Canterbury
Completed High School - High School
Bhawani Dayal Arya