Jaide Dawson
5 Burns Place, Waiouru Military Camp,MWT
Summary
To continuously add value to the business enterprise of my employer whilst simultaneously capitalizing on all learning opportunities, thereby ensuring benefit to both parties.
Attributes:
- Punctuality
- Reliability
- Integrity
- A willingness to accept direction and responsibility
- Versatility to contribute in a team environment
- Eager to learn any new field and take on a challenge
Overview
11
11
years of professional experience
Work History
Associate- Partners Service Centre
Bank of New Zealand
08.2013 - 12.2018
- Ensure every customer is provided with an exceptional customer experience through quality dialogue to uncover their needs, thereby delivering solutions.
- Reduce customer wait times by managing multiple tasks simultaneously while maintaining attention to detail and accuracy.
- Collaborated with team members to achieve shared goals, promoting a supportive and cohesive work environment.
- Ensuring risks are identified and effectively well managed, escalating risk issues as appropriate, acting in a manner to keep the Bank and our customers safe.
- Resolve customer issues efficiently, ensuring a high level of satisfaction with the service centre experience.
- Know where and when to draw on additional resources to provide appropriate support and advice for customers.
Senior Associate-Corporate and Commercial (Casual)
Bank of New Zealand
06.2015 - 07.2018
- Providing administrative support to Partners, focusing on credit writing, completing annual reviews, covenant testing.
- Support the Partners with proactive management of their portfolio with the goal of maximising revenue opportunities.
- Proactively developing relationships with our existing clients, and assisting the Partner/s with new business opportunities.
- Assisting with general customer enquiries and onboarding of new clients.
- Analysing customer financial accounts and credit proposals.
- Assist and identify products and services suitable to the clients needs.
Banking Advisor- New Brighton and Cashel & Fitzgerald Store
Bank of New Zealand
06.2012 - 08.2013
- Ensure every customer is provided with an exceptional customer experience through quality conversations in which all of their financial needs are met, with a strong focus on sales opportunities.
- Ensure growth, customer service scores and sales targets are achieved.
- Assess economic value and risk potential of new business and ensure own professionalism and ethical behaviour in actions through compliance with external legislation, Bank standards and internal operation policies and procedures.
- Proactively identify customers for cross sales and migration to other segments within the Bank.
- Establish relationships with key influencers in the local community (e.g. business professionals, business leaders, local business owners) as a source of new business.
- Work with local BNZ Partners and Small Business on targeted new customer acquisition strategies.
Store Support Officer-Customer Service Banker
Bank of New Zealand
06.2008 - 07.2012
- Ensure every retail customer is provided with an exceptional customer experience in which their transactions are processed in a timely and accurate manner, and in which financial needs are identified and customers are referred to the appropriate specialists.
- Sell and promote the Bank's products and services to new and existing customers through quality conversations, identifying their financial needs and referring them accordingly.
- Participate in the implementation of local sales campaigns and maximise sales through promoting products to customers.
- Meet targets to ensure revenue growth, customer satisfaction scores and sales targets.
- Process transactions such as deposits, withdrawals and international transactions, as required, in a timely, accurate and friendly manner.
- Maintain an in-depth awareness of Bank products and services. Utilise this knowledge to identify needs, gain customer commitment to meeting appropriate specialist and make referrals for follow up where appropriate.
Skills
- Call Centre Experience
- Administrative and Office Support
- Technical Support
- Complaint Handling
- Customer Service
- Attention to Detail
- Multitasking and Organization
- Documentation And Reporting
- Product Training
References
- Bank of New Zealand, Sharon Healy (Team Leader-Quality Manager)
027 403 7041
- Bank of New Zealand, Anne-Marie Jones (Store Manager)
021 045 1303
Timeline
Senior Associate-Corporate and Commercial (Casual)
Bank of New Zealand
06.2015 - 07.2018
Associate- Partners Service Centre
Bank of New Zealand
08.2013 - 12.2018
Banking Advisor- New Brighton and Cashel & Fitzgerald Store
Bank of New Zealand
06.2012 - 08.2013
Store Support Officer-Customer Service Banker
Bank of New Zealand
06.2008 - 07.2012
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