Jaila Rexin Villarama
Christchurch,New Zealand
Summary
Physically fit, hardworking team player with strong listening and communication skills. Seeking to leverage these skills in a new role with a growing company. Fast learner open to acquiring new skills, organized and dependable adept at managing multiple priorities with a positive attitude. Willing to take on additional responsibilities to help the team achieve its goals and contribute to the overall success of the company. Skilled in working under pressure and adapting to new challenges, ready to enhance the organizational brand and excel in a full-time position that offers professional challenges utilizing interpersonal, time management, and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Front of House Employee
Robert Harris Cafe
01.2023 - Current
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Assisted in training new staff on procedures and customer interaction techniques.
- Coordinated with kitchen staff to ensure timely delivery of food and beverage orders.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Demonstrated knowledge of food safety protocols to maintain health standards.
- Persevered during peak hours while remaining courteous towards customers despite time constraints and high-pressure situations.
- Contributed to team efficiency by promptly clearing tables and resetting them for incoming guests.
- Resolved customer concerns promptly to maintain satisfaction.
- Skillfully balanced multiple tasks during high-volume shifts, maintaining composure under pressure.
- Assisted servers with delivering food, filling beverages, and retrieving items for customers.
Kitchen Cook
Robert Harris Hornby
01.2023 - Current
- Prepared and cooked high-quality dishes according to established recipes and standards.
- Maintained cleanliness and organization in kitchen area, adhering to food safety regulations.
- Collaborated with team members to ensure timely service during peak hours.
- Assisted in inventory management, tracking ingredients, and minimizing waste.
- Operated kitchen equipment efficiently, including grills, ovens, and fryers.
- Adapted quickly to changing menu items and special dietary requests from customers.
- Cleaned and sanitized work areas, utensils and equipment.
- Collaborated with fellow kitchen staff, effectively managing multiple tasks for seamless operations.
- Coordinated with front-of-house staff to ensure clear communication of special orders or dietary restrictions from customers during service hours.
Cook
Hello Foods Limited
09.2021 - 2023
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
- Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Created identical dishes numerous times daily with consistent care, attention to detail and quality.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping and taking out trash.
- Washed, peeled and cut fruits and vegetables in advance to save time on food preparation.
- Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.
- Measured, weighed and mixed appropriate ingredients according to recipe directions.
- Maintained food safety and sanitation standards.
- Bake, grill,steam and boil meats, vegetables, fish, poultry and other foods.
Customer Service
Tank Juice Limited
05.2020 - 06.2021
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Cross-trained and backed up other customer service managers.
- Applied highly effective selling skills while properly engaging and presenting solutions to customers.
- Maintained up-to-date knowledge of product and service changes.
- Always maintaining friendly and positive attitude, even with unhappy and unruly customers.
- Handling cash, familiar with credit/debit card procedures, and being responsible for large sums of money.
- Answering incoming customer service orders as soon as possible
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
- Memorizing store organization system, as well as special products and discounts, and directing customers to desired products.
- Preparing all food and vegetables.
Factory Worker
Dairy Works
01.2018 - 02.2018
- Carefully packaged finished products and prepared for shipment.
- Packing to finish products, checking it before putting it into box.
- Operating label and tape machines.
- Doing paper works/production report before and after production.
- Cleaning and sanitizing all work surfaces between preparation of various foods to avoid cross-contaminating.
- Adjust machinery when necessary, reducing downtime.
Education
Tourism Management - Tourism, Hotel & Airline Operation
New Zealand School of Tourism
Christchurch, CAN03.2022
High School Graduate -
Riccarton High School
Christchurch, CAN12.2020
Skills
- Time management
- Self-motivation
- Organization & prioritization
- Responding to Difficult Customers
- Upselling Products and Services
- Customer Service
- Cooking and Baking
- Problem solving
- Good listener
- Microsoft PowerPoint
- Patient and Empathetic
- Team-Oriented and Cooperative
- Public Speaking
- Multitasking and organisation
- Foreign language skills
- Food safety knowledge
- Money handling
- Menu memorization
- Managing orders and deliveries
- Food and beverage preparation
References
Prabhjot Singh
Head Chef, Hello Foods Limited.
Mobile no: 020 4105 2884
Yan Su
Owner, Manager
Mobile no: 021 045 0420
Timeline
Front of House Employee
Robert Harris Cafe
01.2023 - Current
Kitchen Cook
Robert Harris Hornby
01.2023 - Current
Cook
Hello Foods Limited
09.2021 - 2023
Customer Service
Tank Juice Limited
05.2020 - 06.2021
Factory Worker
Dairy Works
01.2018 - 02.2018
Tourism Management - Tourism, Hotel & Airline Operation
New Zealand School of Tourism
High School Graduate -
Riccarton High School
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