Jaime Cridge
Hamilton,WKO
Summary
Enhance team member service standards and performance to boost productivity and exceed company goals. Dedicated to enhancing customer loyalty and strengthening sales with good merchandising and inventory management skills. Forward-thinking leader experienced in mediating conflicts, making sound decisions and multitasking in fast-paced environments.
Overview
34
34
years of professional experience
Work History
Grocery Manager
Clarence St Pak N Save
01.2024 - Current
- Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
- Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
- Enhanced store presentation through regular merchandising updates and innovative display techniques.
- Coordinated with other departments for smooth cross-functional collaboration, enhancing overall store performance.
- Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
- Engaged customers and provided very high level of service and support, helping find desired products and items.
- Conducted regular performance evaluations to identify areas for improvement within the team.
Fresh Foods/Assistant Store Manager of Operations
Clarence St Pak N Save
02.2017 - 01.2024
- Assisted management with ordering processes to ensure optimal product selection based on customer demand and seasonal trends.
- Assisted customers with special requests, such as preparing custom fruit platters or locating specific items.
- Provided exceptional customer service, making product recommendations based on individual dietary needs or preferences.
- Handled customer complaints professionally, resolving issues quickly to maintain a positive shopping experience for all patrons.
- Boosted sales by creating attractive product displays and maintaining proper inventory levels.
- Maintained high standards of cleanliness and organization throughout the Fresh Foods department, ensuring an inviting shopping experience for customers.
- Reduced waste by efficiently rotating stock and promptly removing expired or damaged products from shelves.
Butchery Manager
Clarence St Pak N Save
03.2015 - 02.2017
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
SAP Technical Specialist
Foodstuffs North Island
03.2014 - 03.2015
- Delivered timely support to end-users, resolving critical issues and ensuring smooth operation of SAP applications.
- Analyzed business requirements comprehensively, translating them into functional specifications that guided the development of tailored SAP solutions.
- Conducted comprehensive testing of SAP solutions, identifying areas for improvement and ensuring optimal functionality before deployment.
- Led successful migration projects, transitioning legacy systems to modern SAP platforms with minimal disruption to business operations.
Store Manager
Hillcrest New World
02.2013 - 03.2014
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Grocery Buyer
Clarence St Pak N Save
03.2011 - 02.2013
- Trained new buyer hires on company procedures and provided guidance on best practices in grocery procurement operations.
- Established strong relationships with suppliers, ensuring timely deliveries and consistent product quality.
- Enhanced communication between departments by implementing weekly meetings between buyers, store managers, warehouse staff and other relevant stakeholders.
- Tracked vendor performance through metrics analysis, addressing any discrepancies or issues promptly.
- Managed budget allocations for purchasing goods, optimizing expenditures for maximum profitability.
- Regularly evaluated supplier contracts for renegotiation opportunities, resulting in more favorable terms for the company.
Store Manager
Clarence St Pak N Save
03.2010 - 03.2011
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Fresh Foods Manager
Clarence St Pak N Save
03.2007 - 02.2010
- Evaluated employee performance regularly, providing constructive feedback for improvement when necessary.
- Managed daily operations, including opening/closing procedures, staff scheduling, and adherence to store policies.
- Identified potential risks within workspaces or processes, implementing corrective actions to minimize hazards and ensure a safe work environment for all employees.
- Enhanced customer satisfaction by ensuring efficient stocking and rotation of fresh food items.
- Improved overall efficiency through effective delegation of tasks among team members based on individual strengths.
- Maintained a clean, safe, and visually appealing fresh foods department for customers'' enjoyment.
- Facilitated communication between team members, fostering a collaborative work environment focused on providing exceptional customer service.
Chilled/Frozen Food Manager
Thames Pak N Save
02.2004 - 12.2006
- Developed and implemented staff training programs to improve overall team performance and productivity.
- Established effective communication channels between team members, fostering a positive work environment and enhancing teamwork capabilities.
- Helped facilitate a safe working environment by conducting routine safety checks on equipment and following established protocols.
- Streamlined order processing for faster turnaround times and increased sales volume.
- Coordinated scheduling of staff members, optimizing coverage during peak hours while minimizing labor costs.
- Stayed informed about industry trends by attending trade shows or reading relevant publications.
- Maintained cleanliness standards throughout the department, ensuring compliance with health regulations.
- Implemented merchandising strategies to maximize product visibility and drive impulse purchases.
Grocery Manager
Thames Pak N Save
02.2003 - 02.2004
- Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
- Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
- Enhanced store presentation through regular merchandising updates and innovative display techniques.
- Coordinated with other departments for smooth cross-functional collaboration, enhancing overall store performance.
- Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
- Engaged customers and provided very high level of service and support, helping find desired products and items.
Butchery Assistant Manager
Thames Pak N Save
02.2000 - 02.2003
- Enhanced customer satisfaction by providing expert recommendations on meat selection and preparation techniques.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with food safety regulations.
- Promoted customer loyalty through friendly interactions while addressing inquiries and concerns in a timely manner.
- Contributed to positive workplace atmosphere through clear communication and active collaboration with colleagues.
- Demonstrated versatility by cross-training in various roles within the butchery department, increasing overall efficiency.
- Built strong relationships with suppliers, ensuring access to a consistent supply of high-quality products at competitive prices.
- Collaborated with team members to efficiently process, package, and label products for seamless retail display.
- Ensured high quality merchandise by routinely inspecting products for freshness, discarding any subpar items.
- Supported team productivity by stepping in to assist with tasks during busy periods or staff shortages when needed.
Butcher
Thames Pak N Save
02.1998 - 02.2000
- Complied with food safety, hygiene and sanitation regulations for safe food preparation.
- Cut, trimmed and ground meats such as beef, pork, and poultry to prepare for packaging and sale.
- Collaborated with team members to ensure efficient workflow, resulting in smooth daily operations.
- Maintained high standards of hygiene and cleanliness, adhering to strict sanitation regulations within the butcher shop.
- Wrapped meat produce to maintain quality, freshness and condition.
- Adhere to safety and cleanliness standards and maintained equipment.
Butchery Apprentice
Thames Pak N Save
03.1994 - 02.1998
- Complied with food safety, hygiene and sanitation regulations for safe food preparation.
- Cut, trimmed and ground meats such as beef, pork, and poultry to prepare for packaging and sale.
- Trimmed fat and removed bones for high-quality, well-presented cuts of meat.
- Wrapped meat produce to maintain quality, freshness and condition.
- Adhere to safety and cleanliness standards and maintained equipment.
- Operated commercial-grade butchery equipment such as band saws, grinders and slicers.
- Labeled meat items clearly and accurately with allergen information and expiration dates.
- Used boning knife, skewers and twine to shape, lace, and tie roasts.
- Identified cuts of meat, grading and pricing accordingly.
- Stocked, rotated and priced merchandise to meet store standards.
Retail Assistant
Deka Thames
04.1990 - 02.1994
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
Education
Leadership Development - Leadership
Foodstuffs North Island
Foodstuffs North Island11.2008
Management Develpment - Management
Foodstuffs Management Development
Foodstuffs North Island11.2004
Trade Certificate - Trade Certificate Butchering
Nzqa Meat Retailing
NZQA01.1998
School Certificate - Maths,English,Science,Horticulture,Graphics,PE.
Thames High School
Thames, NZ11.1993
Skills
- Coordination of inventory
- Customer service and assistance
- Verbal and written communication
- Customer Service Management
- Training and mentoring
- Employee Training
- Complaint Handling
- Task Delegation
- Employee Management
Motorbikes
I enjoy rebuilding and riding motorbikes. I currently own a harley and a couple of motorcross bikes.
Additional Information
Personal Statement
I am a people person. Family is very important to me, and throughout my working career I have developed a keen sense of family within the supermarket trade.
The various roles I have had, Have given me the opportunity to learn a myriad of diverse skills.
I thrive in learning new skills and tasks. I am constantly seeking to improve my knowledge and personal growth through challenges presented to me.
I am a hardworking and enthusiastic person that finds great satisfaction and pride in being able to help others grow and achieve their goalds both professionally and personally.
Timeline
Grocery Manager
Clarence St Pak N Save
01.2024 - Current
Fresh Foods/Assistant Store Manager of Operations
Clarence St Pak N Save
02.2017 - 01.2024
Butchery Manager
Clarence St Pak N Save
03.2015 - 02.2017
SAP Technical Specialist
Foodstuffs North Island
03.2014 - 03.2015
Store Manager
Hillcrest New World
02.2013 - 03.2014
Grocery Buyer
Clarence St Pak N Save
03.2011 - 02.2013
Store Manager
Clarence St Pak N Save
03.2010 - 03.2011
Fresh Foods Manager
Clarence St Pak N Save
03.2007 - 02.2010
Chilled/Frozen Food Manager
Thames Pak N Save
02.2004 - 12.2006
Grocery Manager
Thames Pak N Save
02.2003 - 02.2004
Butchery Assistant Manager
Thames Pak N Save
02.2000 - 02.2003
Butcher
Thames Pak N Save
02.1998 - 02.2000
Butchery Apprentice
Thames Pak N Save
03.1994 - 02.1998
Retail Assistant
Deka Thames
04.1990 - 02.1994
Leadership Development - Leadership
Foodstuffs North Island
Management Develpment - Management
Foodstuffs Management Development
Trade Certificate - Trade Certificate Butchering
Nzqa Meat Retailing
School Certificate - Maths,English,Science,Horticulture,Graphics,PE.
Thames High School
Similar Profiles
Jackie JonesJackie Jones
Shelf Stocker/Grocery 2IC/Duty Manager at Pak N Save Mill StShelf Stocker/Grocery 2IC/Duty Manager at Pak N Save Mill St
Alyssa QuinnAlyssa Quinn
Duty Manager / Grocery Supervisor at Pak N SaveDuty Manager / Grocery Supervisor at Pak N Save
Nevis Van Schadewijk-UmataNevis Van Schadewijk-Umata
Grocery Assistant at Pak N SaveGrocery Assistant at Pak N Save