Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Languages
References
Timeline
Generic

Jaime Currie

Auckland

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.

Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

BP
04.2024 - Current
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Developed strong customer relationships to encourage repeat business.
  • Consulted with customers to resolve service and billing issues.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Collected deposits or payments and arranged for billing.

Delivery Driver

Dominos
05.2022 - 12.2023
  • Received daily delivery instructions and route assignments from dispatch.
  • Ensured accurate completion of all paperwork associated with deliveries.
  • Loaded, secured, and unloaded cargo in a safe and timely manner.
  • Adhered to all applicable traffic laws while driving delivery vehicle.
  • Provided excellent customer service by answering inquiries about products or services being delivered.
  • Assisted in packing orders.

Education

High School Diploma -

Sancta Maria College
12-2023

Skills

  • Sales expertise
  • Stock management
  • Team Development
  • Adaptive team player
  • Problem-solving abilities
  • Customer Relations
  • Product Sales
  • Product Knowledge
  • Complaint resolution
  • Store maintenance
  • Multi-Task Management
  • Customer consulting
  • Customer service
  • Active listening
  • Critical thinking

Accomplishments

  • Most Valuable player in Sancta Maria prem netball team
  • Represented one of Auckland's netball teams
  • Excellence endorsement in Level 1 NCEA

Affiliations

  • represented one of Auckland's netball teams in many netball tournaments
  • received endorsement in NCEA level 1

Languages

English
Professional

References

References available upon request. 

Timeline

Customer Service Representative

BP
04.2024 - Current

Delivery Driver

Dominos
05.2022 - 12.2023

High School Diploma -

Sancta Maria College

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Jaime Currie