Jaimee Mauri
Huntly,WKO
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
1
1
year of professional experience
Work History
Processing Officer
NZ Post
09.2022 - Current
- Identified and recommended changes to existing processes and procedures to improve client satisfaction.
- Achieved high customer service levels by processing incoming requests swiftly and in accordance with procedures and policies.
- Processed both manual and digital transactions in line with established policies.
- Prioritized and organized workload based on risk and severity to meet deadlines.
- Trained new incumbents or temporary staff on procedures and guidelines to transfer knowledge and maintain process consistency.
- Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
Dispatcher
NZ Post
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Directed dispatching, routing, and tracking of 25 fleet vehicles.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Maintained updated and detailed records of calls in physical and electronic database.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
Commercial Cleaner
Ministry Of Education
- Cleaned building floors by sweeping, mopping, and scrubbing floors.
- Disinfected restrooms, kitchens and other common areas to remove bacteria and maintain hygiene standards.
- Handled equipment, chemicals, and materials properly and with caution.
- Improved building cleanliness with continuous sanitizing of high-touch areas.
- Maintained clean, neat, and professional entrances.
- Developed and maintained cleaning schedules to clean designated areas and manage shifts.
Commercial Cleaner
Ministry Of Education
- Cleaned building floors by sweeping, mopping, and scrubbing floors.
- Disinfected restrooms, kitchens and other common areas to remove bacteria and maintain hygiene standards.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
- Maintained optimal supply levels to meet daily and special cleaning needs.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
Commercial Cleaner
TCF Cleaning
- Operated buffers and burnishers to clean and polish floors.
- Supervised supplies in inventory and submitted reorder requests.
- Used power scrubbing and waxing machines to scrub and polish floors.
- Promoted building security by locking doors and checking electrical appliances for safety hazards.
- Identified repair needs and major maintenance concerns, and escalated issues to management.
- Vacuumed and shampooed carpets, upholstery and other fabrics.
Commercial Cleaner
Property Services Industries
- Operated buffers and burnishers to clean and polish floors.
- Used power scrubbing and waxing machines to scrub and polish floors.
- Promoted building security by locking doors and checking electrical appliances for safety hazards.
- Maintained floor cleaning and waxing equipment.
- Cleaned walls and ceilings with special reach tools following regular schedule.
- Maintained optimal supply levels to meet daily and special cleaning needs.
Commercial Super
CSS Cleaning
- Cleaned building floors by sweeping, mopping, and scrubbing floors.
- Disinfected restrooms, kitchens and other common areas to remove bacteria and maintain hygiene standards.
- Improved building cleanliness with continuous sanitizing of high-touch areas.
- Used hand trucks or manually lifted supplies, equipment and heavy furniture.
- Supervised supplies in inventory and submitted reorder requests.
- Promoted building security by locking doors and checking electrical appliances for safety hazards.
Medical Receptionist
Gold Coast University Hospital
- Checked patient insurance, demographic, and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Maintained current and accurate medical records for patients.
- Supported office staff and operational requirements with administrative tasks.
- Notified manager of incidents and potential incidents relating to patients and staff for swift action.
Education
Certificate IV - Small Business Management
Te Wānanga O Aotearoa
Hamilton, NZCertificate IV - Maori Arts
Te Wānanga O Aotearoa
Huntly, NZCertificate III - Business Administration
Te Wānanga O Aotearoa
Cambridge, NZCertificate IV - Nursing Assistance
TAFE
Gold Coast, AustraliaCertificate III - Administrative Assistance And Secretarial Science
TAFE
Sydney, AustraliaCertificate III - Computer And Information Sciences
TAFE
Sydney, AustraliaHigh School Diploma -
Sydney Adventist College
Sydney, AustraliaSkills
- Checklists and Recordkeeping
- Issue and Complaint Resolution
- Grammar
- Active Listening
- Print Media
- Safety Standards
- Site Inspection and Evaluation
- Handling Procedures
- New Employee Training
- Daily Reporting
- Communication and Interpersonal Skills
- Standard Operating Procedures Proficient
- Company Quality Standards
- Productivity and Time Management
- Standard Operating Procedure Development
- Adaptable and Flexible
- Conscientious and Detail-Oriented
- Transportation Solutions
- Daily Facility Operations
Timeline
Processing Officer
NZ Post
09.2022 - Current
Dispatcher
NZ Post
Commercial Cleaner
Ministry Of Education
Commercial Cleaner
Ministry Of Education
Commercial Cleaner
TCF Cleaning
Commercial Cleaner
Property Services Industries
Commercial Super
CSS Cleaning
Medical Receptionist
Gold Coast University Hospital
Certificate IV - Small Business Management
Te Wānanga O Aotearoa
Certificate IV - Maori Arts
Te Wānanga O Aotearoa
Certificate III - Business Administration
Te Wānanga O Aotearoa
Certificate IV - Nursing Assistance
TAFE
Certificate III - Administrative Assistance And Secretarial Science
TAFE
Certificate III - Computer And Information Sciences
TAFE
High School Diploma -
Sydney Adventist College
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