JAIMEELYNN CHUTE
Auckland
Summary
I'm looking for an exciting opportunity where I can apply my 'Can Do' attitude and teamwork skills. I have a passion for learning, and I am eager to take on new challenges in an ever-changing and demanding role that pushes me to perform at my very best. I have a natural ability with people, ensuring customer safety, welfare, and comfort are delivered from my first interactions with them until they reach the aircraft and their destination. I would like to express Manaakitanga. Having worked in a customer-facing role in a high-pressure aviation environment, I have the ability to cope under pressure and be resilient in unforeseen circumstances. I am excited to bring my interests, values, and team-focused mindset to this role.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Agent
OACIS (QANTAS)
AUCKLAND INTERNATIONAL AIRPORT, NEW ZEALAND
01.2025 - Current
- Amadeus software trained (admin).
- Assisting customers with check-in.
- Interacting with new people every day and ensuring they leave with a smile.
- Escorting the tech crew and cabin crew.
- Checking in customers at departure gates, and ensuring that customers have the correct luggage count and weight.
- Coordinating with ground staff and cabin crew.
- Escorting unaccompanied minors on and off the aircraft, and ensuring they are handed over and signed off safely to the correct party.
- Resolved customer complaints effectively and maintained positive relationships.
- Assisted customers with inquiries and provided information on services.
- Collaborated with team members to ensure smooth service operations.
- Maintained a high level of customer satisfaction by providing accurate and helpful responses.
- Developed strategies for handling difficult customers effectively while maintaining professionalism.
- Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
Sequence Team Member
KMART
SOUTH ISLAND, ASHBURTON
07.2023 - 04.2024
- Maintained store appearance by organizing shelves and ensuring cleanliness.
- Processed returns and exchanges following company policies and procedures.
- Handled customer complaints with empathy and professionalism to ensure satisfaction.
- Collaborated with team members to address customer needs effectively.
- Training new employees and supporting a safe working environment.
- Reporting incidents, such as dangers or hazards.
- Worked hard to learn required tasks quickly to maximize performance.
Crew Member
MCDONALDS
AUCKLAND, TAKANINI
03.2022 - 12.2022
- Delivered exceptional customer service in a fast-paced environment.
- Prepared food items according to company standards and procedures.
- Operated cash register and handled customer transactions efficiently.
- Assisted in training new crew members on daily tasks and responsibilities.
- Followed safety and sanitation guidelines to uphold food quality standards.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Served food quickly for positive guest experiences.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
Dairy Assistant
NEW WORLD
SOUTH ISLAND, ASHBURTON
02.2020 - 07.2021
- Stocked shelves with fresh dairy items, ensuring proper rotation.
- Assisted customers with dairy product selections and inquiries.
- Monitored product quality and reported any issues to management promptly.
- Provided support during peak hours by assisting at the checkout counter.
Education
NZ School of Tourism
Auckland, NZ11-2024
Alfriston College
Auckland, NZ08-2022
Ashburton College
Ashburton, NZ07-2021
Skills
- Amadeus software
- Customer check-in
- Complaint resolution
- Transaction handling
- Inquiry assistance
- Customer relationship management
- Team collaboration
- Conflict management
- Active listening
- Effective communication
- Problem solving
- Time management
- Verbal and written communication
- De-escalation techniques
- Highly passionate and enthusiastic
Languages
English
Native/ Bilingual
Fiji
Native/ Bilingual
Certification
Full New Zealand License (Class 1)
Timeline
Customer Service Agent
OACIS (QANTAS)
01.2025 - Current
Sequence Team Member
KMART
07.2023 - 04.2024
Crew Member
MCDONALDS
03.2022 - 12.2022
Dairy Assistant
NEW WORLD
02.2020 - 07.2021
NZ School of Tourism
Alfriston College
Ashburton College