Overview
Work History
Education
References
Timeline
Hi, I’m

Jaime Lisa William

Tauranga

Overview

20
years of professional experience

Work History

05.2015 - Current

Job overview

  • Parental leave and relocated back to New Zealand from Australia.

TAFE Queensland
Gold Coast, AUSTRALIA

Customer Service Officer
12.2010 - 05.2015

Job overview

  • Role requirements

Travel By Wyndham
Gold Coast, AUSTRALIA

Corporate Travel Consultant
10.2009 - 12.2010

Job overview

  • Role requirements

Student Flights Southport
Gold Coast, AUSTRALIA

International Travel Consultant
04.2009 - 12.2009

Job overview

  • Role requirements
  • Earned management trust by serving as key holder, responsibly opening and closing store.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.
  • Conducted weekly walk-throughs with the manager to discuss interior visual displays, including store window presentation.
  • Developed reputation as an efficient service provider with high levels of accuracy.
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
  • Served as the main liaison between customers, management and sales team.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

Gold Coast, AUSTRALIA

Team Leader
06.2008 - 04.2009

Job overview

  • Role requirements: Responsible for forecasting store annual targets, budgets and finances.
  • Recommending appropriate products for clients, sourcing the best prices and preparing quotes.
  • Building rapport and solid relationships with external suppliers and wholesalers and representatives.
  • Facilitating product evenings/breakfasts as upskilling for my staff, and information evenings for our clients.
  • Creating and implementing new systems.
  • Attending monthly Team Leader planning day, training and conferences.
  • One on One monthly training and development with my consultants and management.
  • Invoicing, credit card payments and balancing.
  • Maintaining an above average sales record whilst running a busy store.

Gold Coast, AUSTRALIA

Future Team Leader
07.2007 - 05.2008

Job overview

  • Role requirements: Demonstrated passion for travel and customer satisfaction.
  • Recommending appropriate products for clients, sourcing the best prices and preparing quotes.
  • Demonstrated creativity in marketing promotions Booking car hire, insurance, hotels, airfares, foreign currency, overland excursions, group tours, attractions, Ability to support my Team Leader and develop new strategies to get the team above target.
  • Visa information and preparation, liaising with Consulates for the client.
  • Invoicing, credit card payments and balancing.

Student Flights Southport | Future Team Leader
07.2007 - 05.2008

Job overview

  • Maintaining high sales record, participating in extensive sales training, demonstrated passion for travel and customer satisfaction.
  • Ability to work alongside my Team Leader & develop new strategies to get the team above target, demonstrated creativity in marketing promotions, all facets of booking travel related components.
  • Student Flights Southport | International Travel consultant.

05.2006 - 07.2007

Job overview

  • Recommending and booking flights, car hire, insurance, rail, cruise and hotel packages.
  • Reconciling supplier's monthly, solving customer complaints and queries.
  • Attending frequent training and product events, banking, mail, invoicing, cash handling, paying suppliers, and quotes.
  • Key Achievements: During my employment here, our team of four consultants turned our store around in the year of 2007 from loss to profit.
  • This gained ourselves a place in the highly acclaimed ' Flight Centre Global Ball' which was in Dublin that year.
  • The venue changes annually, and is an all expenses paid trip for the team to attend the Global Awards Night and receive their accolade in front of the rest of the company's highest achievers.

Hamilton East Flight Centre | International Travel consultant - NZ

06.2005 - 03.2006

Job overview

  • Recommending and booking flights, car hire, insurance, rail, cruise and hotel packages.
  • Reconciling supplier's monthly, solving customer complaints and queries.
  • Attending frequent training and product events, banking, mail, invoicing, cash handling, paying suppliers, and quotes.

Tamaariki Designs Construction

Office Manager
03.2003 - 01.2005

Job overview

  • Duties included but not limited to: Organizing of weekly appointments for Director with clients, data entry, banking, wages, PAYE and monthly tax payments to Inland Revenue, quotes, invoicing and statements to clients, paying suppliers, organizing overseas orders, receiving customs clearance for goods, sole charge front line customer service, cash handling, liaising with clients, suppliers and sub contractors.
  • Errands as required by builders, director and all general office duties.
  • Previous employment history prior to 2002 available on request.

Education

Fraser High School

Key subjects that I attained Bursary entrance in: Photography, English, Maths, Biology, Art, and Computing. International Exchange | AFS student Exchange - Bergen, Norway 1998 - 1999 Proven willingness to travel, developed confidence in unfamiliar circumstances, developed understanding of other cultures and adaptability to the Norwegian lifestyle & learnt to speak the language fluently after 6 months.
1998

References

Referees Available on request

Timeline

05.2015 - Current

Customer Service Officer

TAFE Queensland
12.2010 - 05.2015

Corporate Travel Consultant

Travel By Wyndham
10.2009 - 12.2010

International Travel Consultant

Student Flights Southport
04.2009 - 12.2009

Team Leader

06.2008 - 04.2009

Future Team Leader

07.2007 - 05.2008

Student Flights Southport | Future Team Leader

07.2007 - 05.2008

05.2006 - 07.2007

Hamilton East Flight Centre | International Travel consultant - NZ
06.2005 - 03.2006

Office Manager

Tamaariki Designs Construction
03.2003 - 01.2005

Fraser High School

Key subjects that I attained Bursary entrance in: Photography, English, Maths, Biology, Art, and Computing. International Exchange | AFS student Exchange - Bergen, Norway 1998 - 1999 Proven willingness to travel, developed confidence in unfamiliar circumstances, developed understanding of other cultures and adaptability to the Norwegian lifestyle & learnt to speak the language fluently after 6 months.

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Jaime Lisa William