Jaimie Kelly
Montauk,NY
Summary
Dependable and driven hospitality professional with independent approach to handling high-volume customer loads. Excellent relationship-builder and multitasker always ready to support team needs. Highly self motivated and organized, with a strong work ethic. Employs professionalism and superior communication skills to meet client and company needs.
Overview
9
9
years of professional experience
Work History
Manager on Duty
GIN BEACH CAFE
05.2022 - Current
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
- Enhanced customer satisfaction through consistent monitoring of service quality and staff performance.
- Ensured compliance with company policies, industry regulations, and safety standards by conducting regular audits and providing necessary training to employees.
- Initiated plans to improve customer relations, quality standards, and service efficiency.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Managed inventory effectively by regularly tracking stock levels and placing orders as needed to minimize waste or shortages.
Server
Westlake Fish House
06.2022 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Server
Sole East
06.2022 - 10.2022
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Streamlined order-taking process to minimize wait times for diners.
- Built rapport with guests to enhance their dining experience and encourage return visits.
Bartender
THE PARIS CAFE/MOLLY'S SHEBEEN
New York
06.2017 - 03.2020
- Boosted bar operational efficiency and profitability by mentoring team members on procedures and productivity strategies.
- Poured and prepared mixed drinks for over 250+ customers daily and created new libations drawing in clientele.
- Designed unique drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Closed out cash register with 100% accuracy and prepared cashier report.
MANAGER
NELSON BLUE RESTAURANT
New York
09.2015 - 05.2017
- Responsible for all marketing, social media, and promotional events for 100 person + New Zealand Restaurant in Lower Manhattan.
- Managed wait and bar staff including all scheduling and payroll.
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
Education
New York University
New York, NYSkills
- Interpersonal Relationships
- Handling Difficult Customers
- Multitasking and Prioritization
- Food and Beverage Service
- TIPS Certified
- Supply and Inventory Maintenance
- Bar Operations and Logistics
- Cash Handling and Management
- Strong work ethic
Affiliations
- Big Brothers and Sisters of NYC
- Summit Speech School
- East Harlem tutorial Program
- American Cancer Society
- Guide dog Foundation
- Habitat For Humanity
- Superstorm Sandy Relief and Rebuilding for Historic South Street Seaport
Timeline
Server
Westlake Fish House
06.2022 - Current
Server
Sole East
06.2022 - 10.2022
Manager on Duty
GIN BEACH CAFE
05.2022 - Current
Bartender
THE PARIS CAFE/MOLLY'S SHEBEEN
06.2017 - 03.2020
MANAGER
NELSON BLUE RESTAURANT
09.2015 - 05.2017
New York University
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