Jaimie Pritchard
Hamilton,New Zealand
Summary
I am an honest, self-motivated, organized and passionate person committed to any role I pursue. I am motivated to further myself and grow. I am a fast learner and good at multi tasking daily. Certified Nursing/Healthcare Assistant and busy mother at home with experience serving chronically ill patients, including assisting with daily living activities and household tasks. Patient and highly compassionate. Skilled at operating within long-term care environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Healthcare Assistant
Radius Care Kensington
Hamilton, New Zealand
04.2019 - 08.2020
- Consisted of rest home level care, hospital level care, some dementia care, and palliative cares across multiple wards, I worked with diversity in age with our oldest resident being 103 and our youngest being 28.
- Interacted with patients in a compassionate manner to ensure their comfort during procedures or examinations.
- Provided emotional support to family members who were dealing with illness or death of loved ones.
- Assisted patients with activities of daily living.
- Monitored individuals to identify and address specific care needs.
- Performed minor housekeeping tasks to keep patient areas clean and sanitized.
- I showered residents, fed residents, toileted residents and took them to activities that radius provided in our facility.
Support Worker
Idea services
Hamilton, New Zealand
01.2018 - 03.2019
- Supported living for the intellectually disabled and injury through ACC.
- Following and updating their support plan and writing new ones, I would help to facilitate their integration in normal community living and everyday tasks.
- From driving to appointments, phone calls, professional writing, budgeting and much more
- Provided emotional and practical support to vulnerable adults.
- Assisted clients with personal care, such as showering and dressing.
- Supported clients' social, physical and emotional needs to help integrate into local community.
- Reported any incidents or accidents in accordance with company policy and procedure.
- Helped clients develop independent living skills, such as budgeting, cooking and cleaning.
Customer Services Representative - Inbound
Genesis Energy
Hamilton, New Zealand
05.2013 - 02.2014
- Greeted customers and responded to inquiries in a timely manner.
- Provided customer service by answering product and service related questions.
- Answered questions and resolved concerns for customer support.
- Maintained knowledge of current sales and promotions, policies regarding payment and billing.
- Resolved customer complaints in a professional manner while remaining empathetic to their concerns.
- Educated customers on product features and benefits to ensure they had an excellent shopping experience.
- Consistently met daily performance goals set by management team members.
Customer Services Representative - Inbound
Accident Compensation Corporation
Hamilton, New Zealand
11.2010 - 04.2013
- Taking inbound calls and doing some snippets of outbound work
- Examples include: Their accidental injury line, the elderly, Their sensitive claims line, surgery requests, workplace accidents and levies, weekly compensation enquiries, and business enquiries.
- Greeted customers and responded to inquiries in a timely manner.
- Collaborated with colleagues in other departments to ensure that all customer needs were met effectively.
- Demonstrated exceptional service skills by going above and beyond to satisfy customers on phone and in person.
- Answered questions and resolved concerns for customer support.
Education
Bachelor of Nursing -
Wintec
10.2010
University Entrance And Graduation -
Fraser Highschool
Hamilton12.2008
Skills
- Organizational skills
- Multi-tasking
- Quick at learning
- Communication
- Time management
- Problem solving
- Creativity
- Customer Service And Assistance
- Compassionate Client Care
Personal Information
- Date of Birth: 01/31/91
- Nationality: NZ European / Maori
- Driving License: DJ393987
References
- Mr Dwayne Henshilwood, Idea Services, 0272441972, dwayne.henshilwood@gmail.com
- Miss Jana Billett, Idea Services, 0278190351, janabillett@hotmail.com
- Miss Hannah O'Hare, Genesis Energy, 0272058689, hannah.ohare@hotmail.com
- Miss Makayla Brodrick, Radius Care, 0273444420, makaylabrodrick@gmail.com
Hobbies and Interests
- Quality time with children, family and friends
- Music, art, cooking, and reading
- The Outdoors
Certification
- Full Lisence in Class 1
Affiliations
- First aid courses.
- MAPA training - managing actual and potential aggression
- Moving and Handling training
- Food handling and safety training
- Customer service training skillset
Timeline
Healthcare Assistant
Radius Care Kensington
04.2019 - 08.2020
Support Worker
Idea services
01.2018 - 03.2019
Customer Services Representative - Inbound
Genesis Energy
05.2013 - 02.2014
Customer Services Representative - Inbound
Accident Compensation Corporation
11.2010 - 04.2013
Bachelor of Nursing -
Wintec
University Entrance And Graduation -
Fraser Highschool
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