Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
JAIMIN PATEL

JAIMIN PATEL

Summary

A focused, self-motivated, and energetic IT Technician, who has experienced in management as well and who strives towards providing effective solutions for his clients. I have strong communication skill, with excellent rapport building skills and technical abilities. I aim to work for a firm where I can utilize my skills and training to their ICT sector to exceed my targets, coupled with adding value to the organization.

Overview

8
8
years of professional experience

Work History

Security Technician

Dynamic Security
05.2023 - Current
  • Generated detailed reports on completed projects, highlighting any challenges faced during installation as well as recommendations for future improvements in processes or equipment choices.
  • Enhanced security measures by installing and maintaining state-of-the-art surveillance systems.
  • Coordinated with architects, designers, and electricians during construction projects to ensure seamless integration of security technologies into building designs.
  • Troubleshot complex technical issues quickly and efficiently, minimizing disruptions to client operations while maintaining high levels of customer satisfaction.
  • Explained how to properly use security systems so that customers were knowledgeable.
  • Installed various types of high-tech security systems such as access and elevator controls, alarms and video surveillance systems.

IT Technical Support Intern

Ministry Of Business, Innovation, And Employment
12.2021 - 08.2022
  • Install, configure, maintain, and troubleshoot various proprietary software and hardware.
  • Provide support for laptops, desktop, and manufacturing and corporate printing environments.
  • Assisted in the development of internal documentation related to IT procedures, increasing overall departmental organization and accessibility of information.
  • Contributed to the successful completion of IT projects by effectively managing tasks within deadlines.
  • Reduced downtime for employees by quickly troubleshooting hardware and software problems.

ICT SUPPORT TECHNICIAN

Techexpert Computer& Phone Repairs Ltd
11.2019 - 03.2020
  • Daily handling high volume of calls & emails and providing a solution for the requirement
  • Executed new practices to enhance installation, configuration, and ongoing usability of Desktops & laptops
  • Managed inventory of hardware components for timely replacement or repair as needed.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Troubleshot and diagnosed problems to accurately resolve wide range of technical issues.
  • Trained users on how to operate components and systems.

Supervisor

TOP IN TOWN FOOD CITY
05.2018 - 08.2019
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.

DATA AND TELECOMMUNICATION TECHNICIAN

MULTIMEDIA COMMUNICATION
09.2016 - 05.2018
  • Set up, maintain and repair telecommunication systems to a high standard for residential and commercial.
  • ·Work with a variety of fixed and wireless network equipment as well as their associated broadcasting networks.
  • Install telecommunication equipment, router, switches, and cable trays.
  • Establish voice and data networks by running, pulling, terminating and splicing cables.
  • Study and analyse customer orders, manuals, technical speciation and gathering equipment.
  • Applied critical thinking and research to address complex issues.

Education

DIPLOMA IN COMPUTING - Computer Networking And Telecommunications

ICL BUSINESS SCHOOL
Auckland, NZ
01.2016

BECHLORS OF COMPUTER APPLICATION - Information Technology

DHARMSINH DESAI INSTITUTE OF TECHNOLOGY
NADIAD, GUJARAT, INDIA
04.2014

Skills

  • Customer Service
  • Inventory Control
  • Alarm systems
  • Multitasking and Organization
  • Troubleshooting
  • Data Management
  • Computer skills
  • Technical Support
  • Troubleshooting skills

Languages

English
Professional Working
Hindi
Native or Bilingual
Gujarati
Native or Bilingual

Timeline

Security Technician

Dynamic Security
05.2023 - Current

IT Technical Support Intern

Ministry Of Business, Innovation, And Employment
12.2021 - 08.2022

ICT SUPPORT TECHNICIAN

Techexpert Computer& Phone Repairs Ltd
11.2019 - 03.2020

Supervisor

TOP IN TOWN FOOD CITY
05.2018 - 08.2019

DATA AND TELECOMMUNICATION TECHNICIAN

MULTIMEDIA COMMUNICATION
09.2016 - 05.2018

DIPLOMA IN COMPUTING - Computer Networking And Telecommunications

ICL BUSINESS SCHOOL

BECHLORS OF COMPUTER APPLICATION - Information Technology

DHARMSINH DESAI INSTITUTE OF TECHNOLOGY
JAIMIN PATEL