JAIMIN PATEL
Summary
A focused, self-motivated, and energetic IT Technician, who has experienced in management as well and who strives towards providing effective solutions for his clients. I have strong communication skill, with excellent rapport building skills and technical abilities. I aim to work for a firm where I can utilize my skills and training to their ICT sector to exceed my targets, coupled with adding value to the organization.
Overview
8
8
years of professional experience
Work History
Security Technician
Dynamic Security
05.2023 - Current
- Generated detailed reports on completed projects, highlighting any challenges faced during installation as well as recommendations for future improvements in processes or equipment choices.
- Enhanced security measures by installing and maintaining state-of-the-art surveillance systems.
- Coordinated with architects, designers, and electricians during construction projects to ensure seamless integration of security technologies into building designs.
- Troubleshot complex technical issues quickly and efficiently, minimizing disruptions to client operations while maintaining high levels of customer satisfaction.
- Explained how to properly use security systems so that customers were knowledgeable.
- Installed various types of high-tech security systems such as access and elevator controls, alarms and video surveillance systems.
IT Technical Support Intern
Ministry Of Business, Innovation, And Employment
12.2021 - 08.2022
- Install, configure, maintain, and troubleshoot various proprietary software and hardware.
- Provide support for laptops, desktop, and manufacturing and corporate printing environments.
- Assisted in the development of internal documentation related to IT procedures, increasing overall departmental organization and accessibility of information.
- Contributed to the successful completion of IT projects by effectively managing tasks within deadlines.
- Reduced downtime for employees by quickly troubleshooting hardware and software problems.
-
ICT SUPPORT TECHNICIAN
Techexpert Computer& Phone Repairs Ltd
11.2019 - 03.2020
- Daily handling high volume of calls & emails and providing a solution for the requirement
- Executed new practices to enhance installation, configuration, and ongoing usability of Desktops & laptops
- Managed inventory of hardware components for timely replacement or repair as needed.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Troubleshot and diagnosed problems to accurately resolve wide range of technical issues.
- Trained users on how to operate components and systems.
Supervisor
TOP IN TOWN FOOD CITY
05.2018 - 08.2019
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Evaluated employee performance and coached and trained to improve weak areas.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
DATA AND TELECOMMUNICATION TECHNICIAN
MULTIMEDIA COMMUNICATION
09.2016 - 05.2018
- Set up, maintain and repair telecommunication systems to a high standard for residential and commercial.
- ·Work with a variety of fixed and wireless network equipment as well as their associated broadcasting networks.
- Install telecommunication equipment, router, switches, and cable trays.
- Establish voice and data networks by running, pulling, terminating and splicing cables.
- Study and analyse customer orders, manuals, technical speciation and gathering equipment.
- Applied critical thinking and research to address complex issues.
Education
DIPLOMA IN COMPUTING - Computer Networking And Telecommunications
ICL BUSINESS SCHOOL
Auckland, NZ01.2016
BECHLORS OF COMPUTER APPLICATION - Information Technology
DHARMSINH DESAI INSTITUTE OF TECHNOLOGY
NADIAD, GUJARAT, INDIA04.2014
Skills
- Customer Service
- Inventory Control
- Alarm systems
- Multitasking and Organization
- Troubleshooting
- Data Management
- Computer skills
- Technical Support
- Troubleshooting skills
Languages
English
Professional Working
Hindi
Native or Bilingual
Gujarati
Native or Bilingual
Timeline
Security Technician
Dynamic Security
05.2023 - Current
IT Technical Support Intern
Ministry Of Business, Innovation, And Employment
12.2021 - 08.2022
ICT SUPPORT TECHNICIAN
Techexpert Computer& Phone Repairs Ltd
11.2019 - 03.2020
Supervisor
TOP IN TOWN FOOD CITY
05.2018 - 08.2019
DATA AND TELECOMMUNICATION TECHNICIAN
MULTIMEDIA COMMUNICATION
09.2016 - 05.2018
DIPLOMA IN COMPUTING - Computer Networking And Telecommunications
ICL BUSINESS SCHOOL
BECHLORS OF COMPUTER APPLICATION - Information Technology
DHARMSINH DESAI INSTITUTE OF TECHNOLOGY
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