JAINOOR PANDHER
AUCKLAND
Summary
Personable and resourceful with strong aptitude for problem-solving and communication. Knowledgeable in troubleshooting technical issues and adept at using various software tools to resolve customer queries. Focused on delivering exceptional support and ensuring seamless user experiences.
Developed exceptional problem-solving skills and technical expertise in fast-paced support environment. Demonstrated ability to communicate effectively with diverse users and resolve complex issues efficiently. Seeking to leverage these transferable skills in new and dynamic field.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Technical Support Representative
Harvey Norman Computers
10.2024 - Current
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
System Support Officer
Order Meal
02.2023 - 10.2024
- Mentored junior team members on best practices related to technical problem-solving techniques; fostered an environment of continuous learning and professional growth.
- Set up and configured secure wireless access points to extend client connectivity.
- Improved system efficiency by identifying and resolving technical issues in a timely manner.
- Resolved technical issues quickly by replicating system fault sequence to verify correct operations and detect errors.
- Created and maintained tips and solutions database to assist employees in solving common issues.
Education
Bachelor of Science - IT Network Security
Toi Ohomai Institute of Technology
null, NZ02.2022
Skills
- Technical troubleshooting
- Customer service expert
- Network diagnostics
- Application support
- Data recovery
- Network configuration
- Technical support
- Product troubleshooting
- Remote support
Certification
- IT Infrastructure Library (ITIL) Foundation Certification - AXELOS.
Languages
English
Full Professional
Timeline
Technical Support Representative
Harvey Norman Computers
10.2024 - Current
System Support Officer
Order Meal
02.2023 - 10.2024
Bachelor of Science - IT Network Security
Toi Ohomai Institute of Technology
- IT Infrastructure Library (ITIL) Foundation Certification - AXELOS.
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