Jaipreeth Reddy Gaddam
Blockhouse Bay,AUK
Summary
Resourceful IT technician offering 4 years of experience providing expert-level support to users within various demographics. Polished in customizing desktop applications, installing computer applications and peripherals and recording technical issues. Familiar with windows, linux and mac os environments.
Overview
2
2
years of professional experience
Work History
Telecommunications Technician
Chorus
, Kawerau
03.2021 - 11.2021
- Worked as a fibre technician in telecommunications
- Replacing the copper cable with fibre for the internet connection for residential and commercial properties
- Installing and configuring ONT boxes and routers
- Collaborated closely with other IT personnel on projects related to telecom infrastructure upgrades.
- Configured VoIP phones for customers on the company's private branch exchange.
- Troubleshot network issues to identify root causes of problems.
Desktop Support Engineer
Pact group
Auckland
02.2020 - 03.2021
- Configured hardware, devices, and software to set up workstations for employees
- Enrolling devices and end users to deploy OS and applications via Intune
- Configured user accounts, permissions and passwords according to company policies.
- Performed server patching activities using Windows Server Update Services.
- Implemented security measures such as antivirus protection to protect against malicious attacks.
- Responded to support requests from end user and manage tickets
- Resolved issues with knowledgeable support and quality service
- Maintained computers, printers, and other equipment
- Answered customer inquiries over phone, email and in person
Education
Diploma in Networks and Systems Administration -
International College of Auckland
Skills
- Expertise in installing and configuring Windows operating systems - windows 10, 8, 7, and XP
- Configuring and troubleshooting of mobile phones, tablets, and iPad
- Installation and troubleshooting of network and local printers and scanners
- Configuring the LAN network for small to mid-size businesses
- Intermediate skills of Microsoft Office Suite
- Installation of Desktops, Laptops, printers, and scanners
- Customer Focused
- Windows Operating System
Workrights
I am holding a resident visa of New Zealand having full working rights and I can work under any employer in New Zealand.
Languages
English
Professional
Timeline
Telecommunications Technician
Chorus
03.2021 - 11.2021
Desktop Support Engineer
Pact group
02.2020 - 03.2021
Diploma in Networks and Systems Administration -
International College of Auckland
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