Summary
Overview
Work History
Education
Skills
Timeline
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Jake Cook

Auckland,AUK

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Worked across multiple area's of a venue to provide team support where necessary ranging from working in a basic craft beer and wine bar, cocktails and finer dining, and providing great customer service and engagement as a senior waitstaff.

Overview

5
5
years of professional experience

Work History

Senior Waiter

Little Creatures
03.2021 - Current
  • Oversaw private events, ensuring proper setup, service execution, and guest satisfaction throughout the occasion.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Maintained accurate inventory levels for all front-of-house supplies, reducing waste and saving costs.
  • Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
  • Adhered to strict cleanliness standards throughout all aspects of bar operations.
  • Trained new bartenders on proper techniques, ensuring consistent quality across the team.
  • Served high customer volumes during special events, nights, and weekends.
  • Efficiently closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.

Owner

MANCANDO
02.2020 - 03.2021
  • Consulted with customers to assess needs and propose optimal solutions.
  • Managed day-to-day business operations.
  • Enhanced lawn appearance by performing precise mowing and trimming tasks.
  • Executed billing tasks and recorded information in company databases.

Back of House Team Member

Red Rooster
11.2018 - 02.2019
  • Unloaded and stocked kitchen supplies.
  • Maintained and sanitized service stations, prep areas, and countertops.
  • Performed shift side work as necessary to maintain kitchen output during peak service times.
  • Maintained and tracked food, cooler, and freezer temperatures.
  • Helped maintain a clean and organized work area through diligent daily cleaning tasks such as sweeping, mopping, sanitizing surfaces, and washing dishes.

Education

Bachelor of Business - International Business

Queensland University of Technology
Brisbane, QLD

Queensland Certificate of Education -

Kedron High School
Brisbane, QLD
12.2018

Diploma of Business - Business Management

College Australia
Brisbane, QLD
11.2018

Skills

  • Food Safety Understanding
  • Order Accuracy
  • Compliance Standards
  • Quality Control
  • Guest Relations
  • Service-Oriented Mindset
  • Adaptability
  • Problem Solving
  • Food and Beverage Service

Timeline

Senior Waiter

Little Creatures
03.2021 - Current

Owner

MANCANDO
02.2020 - 03.2021

Back of House Team Member

Red Rooster
11.2018 - 02.2019

Bachelor of Business - International Business

Queensland University of Technology

Queensland Certificate of Education -

Kedron High School

Diploma of Business - Business Management

College Australia

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Jake Cook