Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
References
Timeline
Generic

Jake Workman

Hamilton,WKO

Summary

I am a motivated retail assistant with a background in customer service and sales.

I am effective at communication, problem-solving, and team collaboration.

Previously, I contributed to increased customer satisfaction rates through exceptional service delivery, and I was awarded Employee of the Month.

I implemented the Pet Stock Hamilton Puppy Training School, which is now successfully running.

I am a hardworking employee with customer service, multitasking, and time management abilities. Committed to giving every customer a positive, memorable experience.

I am reliable, punctual, honest, approachable, and willing to learn.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Dog Trainer

Pet Stock
Waikato, Hamilton
11.2023 - Current
  • Assisted owners in addressing problem behaviors such as barking, chewing, digging, jumping, and aggression.
  • Created individualized training plans for each dog based on their needs and abilities.
  • Provided educational seminars for pet parents on topics such as puppy development stages and preventative care measures.
  • Responded promptly to customer inquiries related to services provided or general questions about canine behavior.
  • Utilized positive reinforcement techniques while working with dogs in order to create an atmosphere of trust and respect between handler and pet.
  • Evaluated the progress of each dog's training program by observing interactions with owners during lessons.
  • Provided guidance to owners on how to maintain consistent rules in the home environment to ensure successful behavior modification results.
  • Taught basic commands such as sit, stay, and come to dogs of all breeds and ages.
  • Developed strategies for teaching advanced obedience skills including heeling off leash, recall from a distance, scent work, agility courses, and tricks.
  • Conducted group classes to teach proper socialization skills to puppies and adult dogs.

Retail Sales Associate

Pet Stock
Waikato, Hamilton
11.2022 - Current
  • Greeted customers upon arrival and addressed inquiries regarding services offered.
  • Monitored inventory levels, restocking supplies daily to maintain operational efficiency.
  • Reported potential medical issues discovered during grooming to management promptly.
  • Conducted pre-grooming consultations with pet owners to gather necessary information.
  • Executed visual merchandising strategies to enhance sales and customer engagement.
  • Greeted customers upon entering the store and provided assistance.
  • Assisted customers with finding the right product for their needs.
  • Completed transactions in an efficient manner while providing excellent customer service.
  • Provided product information and answered customer questions.
  • Stocked shelves with merchandise according to company standards.
  • Participated in team meetings and training sessions.
  • Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
  • Promoted special offers and discounts to encourage additional purchases.
  • Handled customer complaints in a professional manner.
  • Operated point-of-sale systems accurately to process payments from customers.
  • Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.

Dog Grooming Assistant

Pet Stock
Waikato, Hamilton
11.2022 - Current
  • Greeted customers and their pets upon arrival to the grooming facility.
  • Assisted in bathing, brushing, and drying of dogs.
  • Educated clients on proper home care instructions following completion of groomings.
  • Maintained records of services performed on each pet.
  • Responded to customer inquiries regarding dog health, nutrition, and behavior issues.
  • Assisted with training new employees on proper techniques for handling animals during grooming process.
  • Provided customer service assistance with scheduling appointments and payment transactions.
  • Worked collaboratively with other staff members in order to provide quality services in a timely manner.
  • Participated in continuing education courses related to animal health care trends.

Animal Supervisor

Paws Wellbeing Centre
Waikato, Hamilton
02.2021 - 11.2023
  • Supervised playtime between dogs to ensure positive socialization skills.
  • Maintained accurate records of customer information, pet profiles, vaccination requirements, medications and other important notes.
  • Provided excellent customer service by greeting and assisting customers in a friendly and courteous manner.
  • Walked dogs individually or in small groups for exercise purposes according to established protocols.
  • Organized supplies including food, toys, treats, leashes, collars and grooming items.
  • Performed routine maintenance tasks such as washing bedding, replenishing food and water bowls, cleaning litter boxes and mopping floors.

Customer Service

McDonalds
Waikato, Hamilton
11.2019 - 01.2021
  • Flipping burgers.
  • Working the drive-thru.
  • Customer Service

Education

Veterinary Nursing Assistant L5 -

Wintec
Hamilton, NZ
01-2022

Animal Care Level 3 -

Wintec
Hamilton
01-2019

NCEA Level 2 -

Fairfield High School
Hamilton
01-2018

NCEA LEVEL 1 -

Fairfield High School
Hamilton
01-2017

Skills

  • Customer relationship management
  • Effective communication
  • Time management
  • Team collaboration
  • Problem solving

Affiliations

I enjoy spending time with family and playing golf.

Accomplishments

Employee of the month

Certification

Animal obedience trainer

References

References available upon request.

Timeline

Dog Trainer

Pet Stock
11.2023 - Current

Retail Sales Associate

Pet Stock
11.2022 - Current

Dog Grooming Assistant

Pet Stock
11.2022 - Current

Animal Supervisor

Paws Wellbeing Centre
02.2021 - 11.2023

Customer Service

McDonalds
11.2019 - 01.2021

Veterinary Nursing Assistant L5 -

Wintec

Animal Care Level 3 -

Wintec

NCEA Level 2 -

Fairfield High School

NCEA LEVEL 1 -

Fairfield High School

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