Jaleesa Wilson
Ōtautahi,CAN
Summary
I am a hardworking, reliable and motivated team member who thrives on new challenges and devising different solutions in creating great work place culture. Highly organized, proactive and punctual with team-oriented mentality. I have started my journey into the People & Culture space over the last 2years and I am seeking a new opportunity to expand my knowledge and learn new skills within the People & Capability space.
I have extensive knowledge in a multitude of different recruitment and HRIS systems, that assist in effective recruitment and organizational growth.
I have a passion for Culture and Diversity and implementing different ideas into motivating and inspiring staff, regarding wellbeing and workplace culture.
I am currently studying via correspondence to gain my Diploma in Human Resources, with a keen interest in expanding into employment relations and HR strategy.
Overview
10
10
years of professional experience
Work History
Biosecurity Coordinator
Ministry for Primary Industries
, Christchurch
08.2023 - Current
- Enhanced performance through collaboration with diverse teams.
- Planned and managed operations to achieve objectives within budgets.
- Organized teams and resources to optimize timely deliverables.
- Booked hotel rooms, car rentals and flights for company trips and conferences.
- Delegated work to staff, setting priorities and goals.
- Resolved customer complaints or answered customers' questions.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various systems.
- Interpreted and explained work procedures and policies to brief staff.
- Recommended solutions related to staffing issues and proposed procedural changes to managers.
- Researched and prepared reports required by management or governmental agencies.
- Improved office organization by developing filing system and customer database protocols.
- Checked office stock to determine supply levels and maintain inventory.
- Monitored payroll, credit card purchases and invoicing to prevent financial errors.
- Researched and developed administrative policies, procedures and guidelines to facilitate operations.
- Maintained positive working relationship with fellow staff and management.
People & Capability Administrator
Hōhepa Canterbury
, Ōtautahi
03.2022 - 08.2023
- Monitoring the People & Capability inbox and answering all queries.
- Updating all employee information through HRIS.
- Minute/note taking in confidential meetings regarding employment relation issues.
- Implemented new systems i.e., Xref, Qjumpers, Spark hire (Recruitment)
- Provided extensive knowledge and training to support managers around the HRIS system - Bamboo HR, Sharepoint and Culture AMP
- Correlated COVID-19 Leave support payment letters to all staff as required (300+ staff)
- Arranged apprenticeship boost scheme for staff to complete Health & Wellbeing certificates through the organization
- Arranged exit interviews and surveys
- Arranged qualification pay increase letters, updated HRIS and communicated with payroll team regarding all changes
- Provided and organized reports relating to organization numbers, employee additions and terminations
- Managed communication with department heads regarding resignation and offboarding of employees
- Organized in-house training regarding wellbeing, supporting people well workshops and peer mentor training.
- Organized and arranged all onboarding documents i.e., contracts, policy and procedure documentation, police and child vetting forms, payroll information and Immigration visa documents.
- Arranged induction training and information to new employees and collaborated with internal staff to ensure the induction process was effective.
- Managed end to end recruitment i.e., creating job adverts, short-listing applicants, phone screening, arranging and attending interviews of potential candidates, reference checking and offering/declining of role.
- Planned and executed recruitment expos' to attract potential talent to Hōhepa Canterbury.
- Organized in-house reward initiative i.e., Refer a friend, Arete Awards
- Arranged and directed Mihi Whakatau for all newcomers at Hōhepa Canterbury
Senior Office Administrator
Aviation Security Service
Christchurch Airport, Ōtautahi
10.2017 - 03.2022
- Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
- Assist Human Resource with recruitment and assessment centres.
- Monitoring timesheets for Christchurch, Queenstown, Dunedin and Invercargill staff., ensuring all information is correct
- Assisted with processes for Airport Gateway (new system implemented in early 2020)
- Reviewed applications for Airport Identity cards for the South Island and obtained additional information to complete accurate paperwork and avoid delays.
- Vetting applications for Airport Identity cards through AvSec ID Gateway portal .
- Processed expense reports and invoices.
- Recorded meeting minutes for documentation purposes and disseminated to personnel where required.
- Replenished office supplies, placing new orders for restocking to maintain inventory.
- Processing all uniform orders for existing and new staff.
- Health and Safety representative, monthly meetings to confer any issues staff have in regards to the safety in their work environment and how those issues can be corrected.
- Part of the Diversity & Inclusion group where discussions are held to ensure the work environment is inclusive and respected and implementing actions to ensure all cultures and diversity are valued.
Provisioning Specialist NGA (Senior)
Broadspectrum
, Ōtautahi
05.2015 - 10.2017
- Booking Technicians for client’s pre-installation checks and final install orders for ultra-fast broadband
- Taking calls for customer and technicians enquiries whilst problem solving in a timely manner to ensure great customer experience.
- Dispatching technicians and looking after appointment times for clients using Fibre jam system, looking after daily emails in Outlook 365, creating net maps for each order and making sure technicians sign off all jobs or reschedule if need be.
- Using chorus ICMS system and AWMS to ensure all work is correct and assigned.
- Caring and updating orders in EXCEL and making all necessary changes required
- Ensuring company KPI are meet and upholding Broadspectrum standards, applying them to my everyday work.
Customer Service Representative
Officemax New Zealand Limited
, Ōtautahi
10.2013 - 05.2015
- Customer service, online with the National Contact centre quality guidelines.
- CANZ Hybrid - Liaising with both Australia and New Zealand clients.
- Assisting clients in Australia and New Zealand to ensure efficient and accurate processing of orders.
- Adhering to all company health and safety policies.
- Working daily with pronto system that allows me to do orders returns and warranties for our clients’ accounts and back to school orders.
- Working with Sales force system where I was liaising with account managers and warehouse team leaders e.g. Warranty team, Product Enquiry team, Back to School team in regards to any enquires our clients may have had, this way I was able to ensure client’s needs where being meet to our correct standards.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
Education
Certificate - Travel And Tourism
Sir George Seymour
Christchurch12.2008
NCEA 3 -
Kaiapoi High School
Christchurch12.2008
Diploma - Human Resources
Southland Institute of Technology
CorrespondenceSkills
- Problem-Solving
- Recruitment Strategy
- Confideniality
- Collaboration
- Active Listening
- Communication
- Time Management
- De-escalation
Referees
Referee's on request
Timeline
Biosecurity Coordinator
Ministry for Primary Industries
08.2023 - Current
People & Capability Administrator
Hōhepa Canterbury
03.2022 - 08.2023
Senior Office Administrator
Aviation Security Service
10.2017 - 03.2022
Provisioning Specialist NGA (Senior)
Broadspectrum
05.2015 - 10.2017
Customer Service Representative
Officemax New Zealand Limited
10.2013 - 05.2015
Certificate - Travel And Tourism
Sir George Seymour
NCEA 3 -
Kaiapoi High School
Diploma - Human Resources
Southland Institute of Technology
Similar Profiles
DENIS COLLINSDENIS COLLINS
Senior Regional Adviser at Ministry for Primary IndustriesSenior Regional Adviser at Ministry for Primary Industries
MRINALINI MOHINIMRINALINI MOHINI
Plant Export Adviser at Ministry for Primary IndustriesPlant Export Adviser at Ministry for Primary Industries
ALI SEGURA MORANALI SEGURA MORAN
Senior Policy Analyst at Ministry for Primary IndustriesSenior Policy Analyst at Ministry for Primary Industries
Paulo HartungPaulo Hartung
Senior Quarantine Officer at Ministry for Primary IndustriesSenior Quarantine Officer at Ministry for Primary Industries
TRACEY FOWLERTRACEY FOWLER
Cultural Capability Facilitator at Te Whare Wānanga o AwanuiārangiCultural Capability Facilitator at Te Whare Wānanga o Awanuiārangi