Jalpa Vaibhav Chokshi
Unsworth Heights,AUK
Summary
Diligent [Desired Position] with background in managing team schedules, resolving conflicts, and ensuring operational efficiency. Proven ability to streamline processes and improve staff productivity. Demonstrated leadership and communication skills in fast-paced environments.
Professional manager prepared for leadership roles within dynamic environments. Strong focus on team collaboration, ensuring flexibility to meet changing needs. Expert in staff coordination, conflict resolution, and operational efficiency. Reliable and results-driven, known for fostering positive work environment and achieving organizational goals.
Overview
13
13
years of professional experience
Work History
Shift Manager
DPK Enterprise LTD
11.2023 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Tracked receipts, employee hours, and inventory movements.
- Boosted customer satisfaction by implementing customer feedback system to address and resolve concerns promptly.
Customer Service Manager
Swaminarayan Clinic
02.2012 - 02.2023
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations. as well as maintain the employee roaster as per working hours.
Education
Master of Arts - Psychology
Sardar Patel University
Gujrat India05-2004
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Relationship building
- Payment processing
- Documentation and reporting
- Supply ordering
- Shift checklists
Timeline
Shift Manager
DPK Enterprise LTD
11.2023 - Current
Customer Service Manager
Swaminarayan Clinic
02.2012 - 02.2023
Master of Arts - Psychology
Sardar Patel University
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