Jameica Lopez Mitchell
Sandringham,AUK
Summary
Dynamic professional with a proven track record at Vr Queen Hotel, excelling in guest relations and front desk management. Leveraged hotel software knowledge and initiative-taking to enhance team communication and guest satisfaction. Skilled in Microsoft Office and reservation management, consistently exceeding expectations with a focus on personalized service and efficiency.
Overview
11
11
years of professional experience
Work History
Hotel Receptionist
Vr Queen Hotel
12.2022 - Current
- Improved efficiency of team communication by relaying important updates regarding guest preferences or special requests to relevant departments.
- Completed late check-ins and directed guests to rooms and facilities.
- Developed strong rapport with guests through active listening, empathetic responses, and consistent follow-up on requests or concerns.
- Answered phone within [Number] minutes throughout shift, closely following strict guidelines for customer service and satisfaction.
- Streamlined reservation processes by diligently organizing and updating booking information in the hotel management system.
Hotel Supervisor
Budgetel
03.2019 - 12.2022
- Developed strong relationships with local businesses and event organizers, promoting hotel services and driving referral bookings.
- Managed hotel reservations, coordinating with various departments to ensure seamless guest experiences from arrival to departure.
- Streamlined front desk operations for increased efficiency and improved check-in/check-out processes.
- Supervised maintenance projects within the hotel premises ensuring timely completion within budget constraints.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
Hotel Supervisor
Luks Loft Hotel
03.2017 - 02.2018
- Managed hotel reservations, coordinating with various departments to ensure seamless guest experiences from arrival to departure.
- Collaborated with housekeeping staff, maintaining immaculate rooms and public spaces to exceed guest expectations.
- Enhanced guest satisfaction by implementing personalized services and catering to individual needs.
- Reduced guest complaints by ensuring consistent delivery of high-quality services throughout the hotel.
- Led training sessions for new hires, fostering a positive work environment that emphasized teamwork and communication.
Food & Beverage Operational Assistant
P&O Ventura Carnival UK
11.2015 - 09.2016
- Greeted customers at the counter to fulfill requests and answer questions.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and companies.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
Waitress
Movenpick Hotels & Resorts
08.2013 - 09.2014
- Kept server areas clean and stocked to increase efficiency while working tables.
- Supervised dining table set-up to prepare for a diversity of event types, following strict service standards.
- Used cash registers and credit card machines to cash out customers.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Maintained a clean and welcoming dining environment, ensuring a positive guest experience.
- Answered customers' questions, recommended items, and recorded order information.
- Carried out complete opening, closing, and shift change duties to keep the restaurant working efficiently and teams ready to meet customer needs.
Education
Bachelor of Science - Hotel, Motel, And Restaurant Management
Lyceum of The Philippines University
Philippines01-2012
Skills
- Hotel software knowledge
- Microsoft Office
- Reservation Management
- Initiative-taking
- Guest Relations
- Front Desk Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeContract WorkWork Location
On-SiteRemoteImportant To Me
Work-life balanceCareer advancementFlexible work hoursCompany CultureTimeline
Hotel Receptionist
Vr Queen Hotel
12.2022 - Current
Hotel Supervisor
Budgetel
03.2019 - 12.2022
Hotel Supervisor
Luks Loft Hotel
03.2017 - 02.2018
Food & Beverage Operational Assistant
P&O Ventura Carnival UK
11.2015 - 09.2016
Waitress
Movenpick Hotels & Resorts
08.2013 - 09.2014
Bachelor of Science - Hotel, Motel, And Restaurant Management
Lyceum of The Philippines University
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