James Cullen
Tauranga,TGA
Summary
Dedicated Dispatcher with experience leading dispatching activities using team management and complex problem-solving skills. Resourceful at juggling multiple tasks when scheduling deliveries, optimizing routes and prioritizing jobs. Practiced in opening, delegating and closing tickets with speed and accuracy.
Overview
11
11
years of professional experience
Work History
Dispatcher
Placemakers
Mt Maunganui, Tauranga
06.2021 - Current
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Resolved customer complaints related to service issues or delays.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Updated records of driver locations, delays, and cancellations.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Worked closely with transportation supervisor to dispatch and assign loads.
- Coordinated with other dispatchers to ensure efficient delivery schedules were met.
Duty Manager
The Flying Mullet Ale House
Papamoa, Tauranga
06.2013 - Current
- Created positive work environment for employees and delivered exceptional customer service.
- Maintained professionalism in customer interactions, answered concerns and resolved problems with friendly and knowledgeable approach.
- Conducted regular inventory checks to ensure adequate stock levels were maintained at all times.
- Ensured compliance with local licensing laws and regulations relating to serving alcohol.
- Monitored employee productivity to provide constructive feedback and coaching.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Wheels, Tracks And Rollers
Vertical Horizon
Tauranga, NZ02-2024
First Aid
St Johns
Bayswater, NZ06-2023
Working At Heights
Vertical Horizon
Tauriko08-2021
Forklift With F Endorsement
Vertical Horizon
Tauriko06-2021
Duty Manager
Tauranga City Council
Tauranga, NZ02-2024
Skills
- Work Order Management
- Customer Relations
- Improving Operations
- Dispatch Coordination
- Critical Thinker
- Training New Hires
- Cash Management
- Inventory Management
- Employee Development
- Service Coordination
- Policy Implementation
- Customer Communication
Affiliations
- Avid collector of Transformers internationally.
- Loves a little DIY.
- Loves to cook.
Accomplishments
- Received a staff based award for "All round helper" September 23
- Always looking to upskill within company Matrix to expand system and product knowledge.
Timeline
Dispatcher
Placemakers
06.2021 - Current
Duty Manager
The Flying Mullet Ale House
06.2013 - Current
Wheels, Tracks And Rollers
Vertical Horizon
First Aid
St Johns
Working At Heights
Vertical Horizon
Forklift With F Endorsement
Vertical Horizon
Duty Manager
Tauranga City Council
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