James Davy
Paraparaumu,WGN
Summary
I’m honest, reliable and a hardworking passionate customer service superstar. I am seeking full time employment to gain further life and work experience as well as save for my future. I have a background in demanding customer service roles and have the skills and knowledge to work in a customer orientated environment as well as lead a team. I have passion for retail and customer service and I thrive in this environment.
Overview
26
26
years of professional experience
Work History
Key holder
Hannah’s and Number One Shoes
Paraparaumu
08.2023 - Current
- Managed shop operations, met store KPI targets, and motivated team to achieve sales goals.
- Collaborated with manager to maintain efficient store operations.
- Demonstrated motivation by actively engaging with customers and team members. and using my fantastic customer service skills to make great sales as well as up-selling.
- Training new team members.
- Key holder duties such as opening and closing the store.
Assistant Manager
Lighting Direct
Napier
09.2019 - 09.2021
- Sold products to help achieve store targets for team and self.
- Working with my branch Manager to keep the store running smoothly as well as making sure my team are happy.
- Working with my branch Manager to keep the store running smoothly as well as making sure my team is happy.
- General merchandising of products on the shop floor.
- SAP entry and stock management.
- Ensured positive customer experiences in store.
- Developed in-depth knowledge of product features and benefits.
Checkout Manager
New World Onekawa
Onekawa
08.2017 - 01.2019
- Served customers and provided excellent service while leading a team.
- Making sure customers have a good experience in the store and making sure my team are happy.
- Till management/money handling.
- Opening and closing a department and the store.
- Ensured customer satisfaction by addressing inquiries and resolving issues.
- Oversaw daily operations as a duty manager, ensuring smooth workflow.
- Maintained cleanliness and organization of workplace through strict cleaning schedule.
- Duty managers.
Checkout Operator/Cafe
Pak n Save
Napier
01.2016 - 01.2017
- Managed checkout operations at cafe and lotto locations.
- Assisted customers with their orders and inquiries.
- Executed stock replenishment, rotation, and managed opening and closing procedures for café/lotto.
Retail Assistant
The Mill Liquor Save
Rotorua
01.2010 - 01.2013
- Serving customers and providing an excellent service.
- Assisted customers on shop floor, providing product information to support informed purchasing decisions.
- Operated till and processed EFTPOS transactions to ensure efficient customer service.
- Displayed products on shelves to attract customer attention and drive sales.
- Oversaw stock management to maintain optimal inventory levels and product availability.
- Conducted training sessions for duty manager to enhance leadership skills and operational knowledge.
Retail Assistant
Starbucks
Napier
01.2008 - 01.2009
- Providing excellent customer service.
- Making custom coffees for customers.
- Till operation and cash handling.
- Cleaning duties.
- Stocking shelves.
- Food handling.
Checkout Supervisor
New World
Rotorua
01.2001 - 01.2007
- Customer service/phone operator.
- Till operations/checkout operator.
- Lotto operation and cash up.
- Check 18+ identification/barcode holder.
Education
Duty Managers Certificate -
Liquor Controller Qualification -
Barista Certificate -
Health and Safety Level 5 -
Bar Training Level 5 -
Certificate in Food Hygiene -
Skills
- Retail Skills
- Communication Skills
- Customer Service
- Team Skills
- Computer Skills
Hobbies and Interests
- Artwork
- Painting
- Collecting crystals
- Antiques
- Animals
- Walking
- Music
Timeline
Key holder
Hannah’s and Number One Shoes
08.2023 - Current
Assistant Manager
Lighting Direct
09.2019 - 09.2021
Checkout Manager
New World Onekawa
08.2017 - 01.2019
Checkout Operator/Cafe
Pak n Save
01.2016 - 01.2017
Retail Assistant
The Mill Liquor Save
01.2010 - 01.2013
Retail Assistant
Starbucks
01.2008 - 01.2009
Checkout Supervisor
New World
01.2001 - 01.2007