James Gisler

I am results-driven and customer-focused professional with proven expertise in understanding diverse business organisations and implementing strategic measures to enhance operational efficiency. I am adept at handling complex business inquiries with precision and professionalism, while maintaining a strong focus on customer satisfaction. I played a key role in leading a successful, live contact center-wide MS Teams pilot, providing real-time support to customer service representatives during active calls and live chats.

I proactively closed knowledge gaps, solved complex problems, and demonstrated strong leadership, initiative, and project management expertise. My efforts were recognised for delivering empathetic and effective complaint resolution while consistently applying advanced problem-solving skills in high-pressure situations.

I possess exceptional communication skills, fostering positive relationships with customers and collaborating seamlessly with cross-functional teams to meet customer needs.

I am experienced in supporting colleagues during high-demand periods, providing training for new representatives on processes, policies, and procedures, and participating actively in professional development sessions aimed at enhancing job performance. I am dedicated to delivering outstanding customer service and operational excellence through a proactive, team-oriented approach and continuous process improvement.