Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Timeline
Generic

James Glass

Wainuiomata,Lower Hutt

Summary

Practice Supervisor with a strong track record at the Department of Corrections, effectively integrating psychological principles and interpersonal skills to develop innovative programs for individuals in custody. Demonstrated ability to enhance rehabilitation outcomes through tailored interventions and a deep understanding of the custodial environment.

Overview

12
12
years of professional experience

Work History

Clinical Practice Supervisor

Department of Corrections
, Wellington
08.2023 - Current
  • Trained and supervised staff on best practices and compliance.
  • Knowledge and skill of the various theories, models, and tools that underpin and inform the effective delivery of the Medium Intensity program suite.
  • Supervised the development of individualized and responsive treatment plans based on client risk and need.
  • Led the Team Training initiative to provide necessary skill development for new staff, as well as ongoing educational opportunities for experienced staff.
  • Increased staff motivation and performance by offering direction, and providing positive and constructive feedback.
  • Mentored and coached newly hired team members.
  • Maintained high-quality records tracking supervisee development, based on goals and behavioral evidence.

Principal Facilitator

Department of Corrections
, Wellington
05.2025 - 07.2025
  • Managed daily operations and staff schedules to ensure smooth workflow.
  • Facilitated communication between programs, psychology, and custodial staff to enhance collaboration efforts.
  • Monitored and addressed staff performance issues collaboratively and effectively.
  • Assigned staff tasks based on skill levels to maximize team performance.
  • Maintained up-to-date records of employee attendance, leave requests, and task completion.
  • Recruited and hired qualified candidates to fill open positions.
  • Created monthly reports for the Senior Advisor, summarizing operational performance metrics.
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.

Programme Facilitator

Department of Corrections
, Wellington
07.2018 - 07.2023
  • Helped initiate and deliver numerous 'Remand Taster' programs within the remand setting at Rimutaka and Arohata Prisons. This was a non-offense-focused opportunity for Tane and Wahine on remand to experience the group environment and explore content from the medium-intensity suite, to foster interest in future rehabilitation options.
  • Facilitated therapeutic rehabilitation groups to develop awareness, insight, and skills to address offense-related needs.
  • Collaborated with community agencies, whanau, hapu, and iwi to support rangatahi in reintegrating with their communities and developing positive pathways forward.
  • Piloted Te Whakatomene and Te Whare Hapai Tangata: bi-cultural assessment process and program developed with significant Te Ao Māori input, in accordance with Hokai Rangi.
  • Piloted the Te Whakatomene Medium Intensity Assessment Process and Te Whare Hapai Tangata (Te Ao Maori identity-based youth program), maintaining close consultancy with National Office program designers on practical matters and ways to ensure effective delivery of the program.
  • Te Whakatomene, Te Whare Hapai Tangata, and SMP Train the Trainer.
  • Piloted Ma Te Kahukura (a Te Ao Māori-based program of well-being) in a custodial setting, in response to custodial staffing shortages, and the resultant constraints on program delivery in Rimutaka Prison.
  • Responsible for developing guidance in the delivery of Ma Te Kahukura use (outside of the Covid-19 context).

Community Organizer and Advocate (Voluntary Role)

Changemakers Resettlement Forum
, Wellington
05.2013 - 10.2022
  • Special focus on providing support for migrants from the Middle East and Africa to adapt to New Zealand and navigate the migrant experience.
  • Organized community meetings to discuss resettlement challenges and solutions.
  • Coordinated volunteer efforts to support newcomers in adapting to local culture.
  • Developed educational materials on rights and resources for immigrants and refugees.
  • Facilitated workshops to empower individuals and families in navigating social services.

Immigration and Employment Law Adviser

Wellington Community Law (also Citizens Advice Bureau)
, Wellington
11.2014 - 02.2016
  • Offered specialist tenancy, immigration, and employment law advice and advocacy to low-income clients (earning below $50,000 per annum).
  • I represented clients in employment mediation, the Employment Relations Authority, the Tenancy Tribunal, and prepared applications to Immigration New Zealand.

Education

Certificate in Professional Legal Studies -

The New Zealand College of Law
Wellington
01-2016

Bachelor of Laws -

Victoria University of Wellington
Wellington
01-2016

Skills

  • Excellent written and verbal communication
  • Cultural competency
  • Planning and organisational skills
  • Research experience
  • Knowledge of psychology pertaining to criminogenic rehabilitation
  • Strong collaborative ability
  • Proven history of completing high-quality reports to deadline

Languages

English
Professional
Amharic
Professional
Te Reo Maori
Elementary

Affiliations

  • Musical performance and composition.
  • Gymnastics and cross-country running.
  • Family.
  • Community.

Timeline

Principal Facilitator

Department of Corrections
05.2025 - 07.2025

Clinical Practice Supervisor

Department of Corrections
08.2023 - Current

Programme Facilitator

Department of Corrections
07.2018 - 07.2023

Immigration and Employment Law Adviser

Wellington Community Law (also Citizens Advice Bureau)
11.2014 - 02.2016

Community Organizer and Advocate (Voluntary Role)

Changemakers Resettlement Forum
05.2013 - 10.2022

Certificate in Professional Legal Studies -

The New Zealand College of Law

Bachelor of Laws -

Victoria University of Wellington

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