JAMES GRAINGER
Timaru
Summary
Highly detail-oriented Branch Manager with proven success in the HVAC industry. Proactive leader with exceptional project management skills, proven ability to manage complex projects effectively and efficiently in fast-paced industry. Experienced leader who guides and supports staff to achieve individual and organizational goals.
Overview
21
21
years of professional experience
Work History
Branch Manager
Gavin Lowe Energy Timaru
04.2023 - Current
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Complied with regulatory guidelines and requirements.
- Monitored market trends to identify new business opportunities and capitalize on potential growth areas within the community or region served.
- Oversaw daily branch operations, ensuring compliance with regulatory standards and maintaining operational integrity.
Installation Supervisor
Gavin Lowe Energy
09.2016 - 03.2023
- Installation of split, multi split, ducted, VRV, VRF, hydronic systems and associated components.
- Commissioning of above systems
- Liaise with clients and builders to ensure projects are delivered on time.
- Ensure all works completed are to the highest standard.
- Supervised field installation staff and handled escalated issues to maintain progress.
- Surveyed site locations to determine best plans and assess potential problems.
- Planned and directed site installation work and engineering activities to get equipment and controls set up and verified.
- Provided technical direction or support to installation teams during installation, start-up, testing, system commissioning or performance monitoring.
- Inspected completed work to assess quality and identify skill gaps.
- Established and enforced clear safety policies to protect workers from injury.
- Provide support and assistance to all installation teams where needed
- Mentored and coached junior staff members by giving positive feedback and constructive criticism.
HVAC Engineer
McDowall Air Conditioning (UK)
06.2010 - 08.2016
- Installation and commissioning of split, VRV & VRF air-conditioning systems
- Installation of LTHW chilled water systems
- Service and diagnostics of above air-conditioning systems
- Completed preventive maintenance on heating and air conditioning systems to extend life of such equipment.
- Disassembled units repaired broken components and restored to operating condition.
- Examined heating and air conditioning systems and air compressors for signs of defects or malfunction.
HVAC Engineer
Comsite Projects Limited
03.2004 - 05.2010
- Installed heating, air conditioning and ventilation equipment and tested for proper operation.
- Completed preventive maintenance on heating and air conditioning systems to extend life of such equipment.
- Disassembled units repaired broken components and restored to operating condition.
- Examined heating and air conditioning systems and air compressors for signs of defects or malfunction.
- Retained careful and thorough maintenance and repair records in case customers required future service.
- Responded to and resolved various emergency calls and routine calls for service.
Education
EWRB
04-2025
Etec
02-2023
Ellis Training
02-2015
Dudley College
01-2010
Cheslyn Hay High School
11-1998
Skills
- Decision Making
- Job Prioritizing
- Team Collaboration
- Safety Compliance
- Customer Relations
- Relationship Building
- Adaptability and Flexibility
- Branch operations management
- Excellent time management skills
- Attention to detail
- Excellent work ethic
- Staff management
- Operations management
- Relationship building
- Goals and performance
- Project management
Timeline
Branch Manager
Gavin Lowe Energy Timaru
04.2023 - Current
Installation Supervisor
Gavin Lowe Energy
09.2016 - 03.2023
HVAC Engineer
McDowall Air Conditioning (UK)
06.2010 - 08.2016
HVAC Engineer
Comsite Projects Limited
03.2004 - 05.2010
EWRB
Etec
Ellis Training
Dudley College
Cheslyn Hay High School
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