James Henson
Hastings
Summary
Proven Department Manager at Napier McDonalds, adept in staff management and customer service, significantly improved customer satisfaction through innovative process enhancements and effective conflict resolution. Skilled in fostering team leadership and promoting staff versatility via cross-training, demonstrating a commitment to excellence and operational efficiency.
Overview
8
8
years of professional experience
Work History
Department Manager
Napier McDonalds
05.2017 - Current
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
Education
Level Three - Agriculture
Eastern Institute of Technology
01-2015
NCEA Level Three -
Napier Boys High School
01-2014
Skills
- Customer service
- Staff management
- Team leadership
- Team supervision
- Problem-solving
- Training and mentoring
- Customer engagement
- Task delegation
Timeline
Department Manager
Napier McDonalds
05.2017 - Current
Level Three - Agriculture
Eastern Institute of Technology
NCEA Level Three -
Napier Boys High School
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