Summary
Overview
Work History
Education
Skills
Additional Information
Linkedinprofile
References
Timeline

James Hewson

Cambridge,Waikato

Summary

With more than 22 years of experience in logistics and operations management, I bring a wealth of knowledge and skills to the table. As a seasoned and versatile professional, I am equipped to excel in a logistics or operations-based position, leveraging my expertise in business development, health and safety, marketing, sales, contract negotiation, and general administration to contribute to the success of any organisation.

Overview

39
39
years of professional experience

Work History

Operations/Depot Manager

Metallic Sweeping & Recycling
Te Awamutu
11.2023 - Current
  • Lead and optimise the daily functions of the recycling process
  • Co-ordinate sorting line operations, manage class 4 truck collections, oversee pickups and manage repairs
  • Oversee and manage a Public facility cleaning contract
  • Implement and enforce safety protocols and regulatory compliance
  • Monitor equipment maintenance and logistics, optimise resource allocation
  • Foster a cohesive team environment, provide training and address performance issues.

Operations Manager Refill

EnviroNZ
Hamilton/Tauranga
12.2022 - 11.2023
  • Managed x13 Class 5 drivers in Tauranga and supervised x5 drivers in Hamilton
  • Conducted regular staff meetings to review performance, discuss new policies and procedures, and address employee concerns.
  • Lead a 24hr/6 day operation of double-shifted Class 5 HPV trucks for the bulk cartage of waste
  • Schedule, manage, and recruit drivers
  • Ensure driver compliance, maintain operational budgets, manage vehicle maintenance, and uphold health and safety standards.

Branch Manager

Cross Country Rentals
Hamilton
12.2021 - 12.2023
  • Responsible for the growth of the business and revenue
  • Focused on providing exceptional service for Ute, Van, and truck rentals.
  • Resolved customer complaints promptly in a professional manner while ensuring that all relevant parties were kept informed throughout the process.
  • Achieve top sales for three consecutive months
  • Lead the design and renovation of a new depot
  • Manage a fleet of drivers and employees.

Branch Manager

Pace Waikato (NZ Post)
Hamilton
05.2020 - 10.2022
  • Single-handedly scaled up Pace Hamilton brand through strategic recruitment and management, growing the courier force from 1 to 14.
  • Establish Dispatch & Call Centre staff & systems
  • As an on-boarding specialist, successfully acquired and managed a client portfolio of 180 individuals over an 18-month period.
  • Increased monthly turnover from $7k to over $100k
  • Promoted brand and visual awareness motivated staff and contractors to achieve On Time Performance (OTP) targets
  • Sustained growth with effective management.
  • Assisted in developing marketing plans aimed at increasing revenue from existing customers or gaining new ones.
  • Resolved escalated customer complaints in a timely manner.
  • Managed staff scheduling, hiring and training processes.

Service Delivery Manager

Alsco
Hamilton
06.2018 - 10.2020
  • Led a team of 15 service delivery personnel
  • Guided individuals to achieve superior customer service levels
  • Supervised various health and safety meetings, including inductions and de-briefs, while efficiently resolving client delivery issues.
  • On-boarding and managing new staff while resolving delivery issues, scheduling new runs, and ensuring health & safety.
  • Performed regular inspections of facility equipment to ensure proper functioning and compliance with OSHA standards.
  • Conducted regular staff meetings to review performance, discuss new policies and procedures, and address employee concerns.

Operations Director – Owner-Founder

Metro Urgent Ltd
Hamilton
12.1997 - 06.2017
  • Direct and monitor all day-to-day operations
  • Develop and implement business development strategies
  • Gather and allocate resources
  • Ensure company-wide compliance with legal and safety regulations
  • Liaise with existing and potential clients
  • Routinely assess company performance
  • Hold bottom-line accountability for managing human resource, customer service, marketing and sales, accounting, and legal functions of the company.
  • Conducted periodic reviews of staff performance against set goals and objectives in order to assess progress.
  • Analyzed performance data to identify opportunities for improvement in operations.
  • Developed and implemented operational strategies to improve efficiency and reduce costs.
  • Implemented changes in processes or equipment based on feedback from customers or employees.
  • Negotiated contracts with suppliers and service providers in order to obtain favorable terms at competitive prices.

Apprentice – Signwriting

Tom Mason Signs
Whanganui
01.1986 - 01.1989
  • Mastered the art of hand brush and lettering
  • Executed spray painting on various boards and vehicles
  • Developed proficiency in visual and design abilities
  • Utilized advanced computer software for efficient and innovative lettering application and design.

Education

  • Full Vehicle Class Licenses - 1,2,4,6 & F & W endorsements - (zero demerits)
  • Health & Safety Representative 2016
  • Signwriting Apprenticeship - Tom Mason Signs 1984 -1990

Skills

  • Business Operations
  • Highly organised with a combination of technical, financial, and business expertise
  • Personnel management
  • Process improvement
  • Technically proficient in Microsoft Office Suite and other key tools
  • Quick learner of complex processes and procedures
  • Cultivating trust-based relationships with clients and stakeholders
  • Multi-tasking
  • Complex issue resolution
  • Streamlining and improving work processes
  • Logistics, route optimisations
  • Adaptability

Additional Information

Abilities are teachable - Attitude is inherent

Linkedinprofile

https://www.linkedin.com/in/james-hewson-77591697/

References

  • Andrew Kemp, Ex Branch Manager NZ Post, 021 842921
  • Steve Cosgrove, Health & Safety Advisor - Ex Client, 027 6727785
  • Cathryn Taylor, Regional Manager Enviro NZ Tauranga, 027 7035622
  • Margaret Malloch, Ex CEO MilkTestNZ - Ex Client, 027 222 4554

Timeline

Operations/Depot Manager - Metallic Sweeping & Recycling
11.2023 - Current
Operations Manager Refill - EnviroNZ
12.2022 - 11.2023
Branch Manager - Cross Country Rentals
12.2021 - 12.2023
Branch Manager - Pace Waikato (NZ Post)
05.2020 - 10.2022
Service Delivery Manager - Alsco
06.2018 - 10.2020
Operations Director – Owner-Founder - Metro Urgent Ltd
12.1997 - 06.2017
Apprentice – Signwriting - Tom Mason Signs
01.1986 - 01.1989
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