Summary
Overview
Work History
Education
Skills
Accomplishments
Health
References
Timeline
Generic

James Howker

Auckland,AUK

Summary

Highly personable and customer-focused, with a proven track record of excellence in various customer service roles. Adept at building rapport and fostering positive relationships with diverse clientele, consistently exceeding expectations in delivering exceptional service. Possessing strong communication and interpersonal skills, coupled with a genuine passion for helping others, I am committed to leveraging my talents to contribute effectively in roles that prioritize customer satisfaction and engagement. With a keen ability to understand and address customer needs, I am poised to excel in dynamic environments that require a blend of empathy, problem-solving, and teamwork.

Overview

9
9
years of professional experience

Work History

Service Consultant

ANZ
05.2023 - 12.2023
  • Delivered exceptional customer service, promoted banking products, processed transactions, resolved customer complaints, adhered to regulations, and cultivated client relationships.
  • Managed approximately 100+ incoming calls, queries, emails and faxes per day from customers
  • Cultivated lasting client relationships through exceptional interpersonal skills and personalized service.
  • Enforced compliance with bank regulations and policies to reduce financial risks.
  • Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
  • Applied advanced IT skills and knowledge of systems such as Salesforce, and Microsoft Office on daily basis.

Assistant Bar Manager

Tasca Orewa Beach
05.2022 - 05.2023
  • Managed bar operations, trained staff, created schedules, promoted events, monitored inventory, ensured compliance, handled customer complaints, and improved operations.
  • Developed unique events and special promotions to drive sales.
  • Increased sales significantly by upselling higher-end products to customers.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

F45 Personal Trainer

F45 Training Whangaparaoa
07.2021 - 05.2022
  • Conducted group fitness classes, provided feedback and technical analysis, delivered customer service, managed equipment logistics, and shared nutritional information.
  • Maintained up-to-date knowledge of fitness training methods to inform approach.
  • Adapted classes to meet needs of participants with varying fitness levels.
  • Assisted with marketing and promoting of classes and services.

Countdown Checkout Supervisor

Countdown Silverdale
12.2020 - 10.2021
  • Served customers, resolved conflicts, communicated effectively, managed logistics, and prepared online orders for delivery.
  • Evaluated employee performance regularly, providing constructive feedback aimed at fostering growth and development within the team.
  • Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
  • Trained team members in successful strategies to meet operational and sales targets.

Crew Trainer (CCO Qualified)

McDonald's Orewa
03.2017 - 11.2020
  • Completed Crew Certificate of Operations, guided new employees, contributed to health and safety improvements, worked in a fast-paced environment, and provided customer service.
  • Streamlined the onboarding process for new hires, ensuring a smooth transition into their roles.
  • Ensured compliance with company policies, local regulations, and industry standards through consistent training efforts.
  • Greeted customers with smile and provided friendly service to professionally handle every need.

Shop Floor Assistant and Store Announcer

The Warehouse Silverdale
10.2016 - 12.2016
  • Merchandised stock, announced specials, assisted customers at the checkout.
  • Worked closely with fellow Floor Assistants to provide seamless support across all departments within the store setting.
  • Demonstrated strong multitasking skills while balancing tasks such as stocking shelves, assisting customers, and operating cash registers when necessary.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.

Manual Labourer

Freelance work
10.2014 - 01.2015
  • Managed and maintained rental properties, performed handyman work.
  • Used variety of hand and power tools to complete tasks.
  • Adapted effectively to changing demands, weather conditions, or unexpected challenges encountered during projects'' execution.
  • Increased team productivity by collaborating with colleagues on assigned projects.

Education

GED -

NZIHF

High School Diploma -

Kingsway School
12.2018

Skills

    • Listening Skills
    • Sales Quota Achievement
    • Medical terminology knowledge
    • Estimating abilities
    • Cash Supply Orders
    • Cash Drawer Balancing
    • Operational Efficiency
    • Financial Analysis
    • Accounting Software
    • Fraud Detection
    • Attention to Detail
    • Relationship building and management
    • Positive Attitude
    • Team Cooperation
    • Advanced problem solving
    • Payment Processing
    • Product Promotion
    • Transaction review
      • Data Entry
      • Strategic sales knowledge
      • Client rapport
      • Technical Support
      • Excellent Communication
      • Account Management
      • Customer Service
      • Microsoft Office
      • Report creation
      • Security Oversight
      • Training and Onboarding
      • Foodservice management
      • Profitability Optimization
      • Service-oriented mindset
      • Regulatory Compliance
      • Team Leadership
      • Database Interface and Query Software

Accomplishments

  • Led the Kingsway Senior 2nd XI as Captain to second on the table for the season
  • Nominated to attend Converge Young Leaders Conference at Massey University
  • Attended United Nations Young Leaders Conference at Massey University
  • Helped Pioneer a cricket team tour in England during 2017

Health

Excellent

References

  • Brian Atkinson, Job Reference, Manager of Tasca Orewa, 0272902744
  • Ken Harlock, Job Reference, Franchisee Owner, +64275222860, ken.harlock@nz.licensee.mcd.com
  • Blake Simpson, Character reference, 99 Messenger Road, 027 5459170

Timeline

Service Consultant

ANZ
05.2023 - 12.2023

Assistant Bar Manager

Tasca Orewa Beach
05.2022 - 05.2023

F45 Personal Trainer

F45 Training Whangaparaoa
07.2021 - 05.2022

Countdown Checkout Supervisor

Countdown Silverdale
12.2020 - 10.2021

Crew Trainer (CCO Qualified)

McDonald's Orewa
03.2017 - 11.2020

Shop Floor Assistant and Store Announcer

The Warehouse Silverdale
10.2016 - 12.2016

Manual Labourer

Freelance work
10.2014 - 01.2015

GED -

NZIHF

High School Diploma -

Kingsway School

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James Howker