James Jamie Grennell
Addington,Christchurch
Summary
I am a motivated, reliable, and friendly hospitality professional with a strong work ethic, and a passion for providing excellent customer service. I enjoy learning new skills, taking on challenges, and finding practical solutions to problems. I take pride in working efficiently both within a team and independently, always aiming to deliver high-quality results.
Overview
8
8
years of professional experience
2
2
Certifications
Work History
Duty Manager & Bartender
Roca Bar
Christchurch city center , Christchurch
04.2024 - Current
- Oversee shift operations and staff coordination.
- Deliver high-quality bar and floor service.
- Maintain a clean and organized work environment.
- Handle customer service and payment processing.
- Order and manage alcohol stock to maintain supply levels.
- Conducted inventory checks and managed stock levels efficiently.
- Resolved customer complaints swiftly to maintain satisfaction levels.
- Created positive work environment for employees and delivered exceptional customer service.
Duty Manager & Bartender
King of Snake / Monarch Bar
Christchurch city center, Christchurch
04.2024 - 03.2025
- Managed daily bar operations, and ensured smooth service.
- Provided excellent customer service and handled customer inquiries.
- Prepared and served a variety of drinks, including cocktails, coffee, etc.
- Processed payments, and maintained accurate cash handling.
- Completed daily cash ups and end-of-shift reconciliation.
Duty Manager & Bartender
Scotts Brewing Co.
, Oamaru
02.2023 - 04.2024
- Responsible for bar opening and closing procedures.
- Managed customer service and bar operations.
- Trained new staff and supported barista duties.
- Supervised daily operations in fast-paced dining environment.
- Coordinated with kitchen staff to streamline order fulfillment processes.
- Responded promptly to any emergency situations that arose during shifts.
- Delegated tasks appropriately amongst team members according to individual skillsets.
Bartender & Brewing Assistant
Craftwork Brewery
Oamaru, Oamaru
07.2022 - 02.2023
- Assisted with brewing and quality control.
- Provided bar service and customer support.
- Ensured that food and beverage standards were met.
- Maintained cleanliness and organization of the bar area during service shifts.
- Educated customers on beer styles and brewery offerings to drive engagement.
- Handled cash transactions accurately and processed payments efficiently.
- Greeted customers and provided excellent customer service.
Duty Manager & Waiter
Brydone Hotel
Oamaru, Oamaru
10.2017 - 07.2021
- Managed restaurant and bar operations.
- Set up and serviced functions and events.
- Responsible for barista and bartending duties.
- Coordinated front desk activities to enhance guest experience.
- Monitored inventory levels to ensure product availability for customers.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
Education
NCEA Level 1 -
Waitaki Boys High School
Oamaru01.2017
NCEA Level 2 -
Waitaki Boys High School
Oamaru01.2017
Skills
- Employee motivation
- Customer service
- Relationship building
- Bar operations
- Payment processing
- Time management
- Problem solving
Languages
Spanish
Elementary
Certification
Duty manager license
Affiliations
professional wrestling
References
- Mitchell Kingsbury, Bar Manager, King of Snake, Christchurch, Canterbury, 022 676 4125, mitchell.kingsbury8@gmail.com
- Mrs. Lee-Ann Scotti, Co-owner, Craftwork Breweries, Oamaru, Otago, 021 0226 3007
Personal Information
Hobbies: Professional Wrestling, Rugby, Music, Video Games
Timeline
Duty Manager & Bartender
Roca Bar
04.2024 - Current
Duty Manager & Bartender
King of Snake / Monarch Bar
04.2024 - 03.2025
Duty Manager & Bartender
Scotts Brewing Co.
02.2023 - 04.2024
Bartender & Brewing Assistant
Craftwork Brewery
07.2022 - 02.2023
Duty Manager & Waiter
Brydone Hotel
10.2017 - 07.2021
NCEA Level 1 -
Waitaki Boys High School
NCEA Level 2 -
Waitaki Boys High School