James Mafi
Auckland,New Zealand
Summary
I'm a knowledgeable Barber specializing in cutting, shaving and styling hair. Hardworking and reliable professional with adaptable and resourceful nature. Successful in providing personalized services and customer care. Friendly and outgoing eager to help clients of all types with hair care needs. Meticulous Barber with high-level skill in precision cuts, beard trims and hot shaves. Communicates proactively with clients to discuss needs and build rapport. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Head Barber
Tommy Guns Original Barbershop
Mount Wellington, Auckland
03.2023 - Current
- Greeted customers, provided consultation services and identified customer needs.
- Established a professional relationship with clients by providing quality haircuts and styling services.
- Provided hair care advice, including product recommendations and styling tips.
- Performed various cuts, trims and shaves using clippers, scissors and razors.
- Maintained cleanliness of the barber station, including sterilizing tools and sanitizing work areas.
- Kept up to date on new trends in men's hairstyles and facial hair designs.
- Demonstrated knowledge of products available for sale in the store.
- Assisted other barbers as needed during busy times or when short staffed.
- Promoted special offers and discounts to attract new customers.
- Ensured all safety precautions were taken while performing haircuts.
- Inspected equipment regularly to ensure proper functioning before use.
- Communicated effectively with customers to create a pleasant experience.
- Followed established procedures for cutting hair according to customer requests.
- Maintained inventory of supplies such as clippers, scissors and razors.
- Provided excellent customer service by responding quickly to inquiries or complaints.
- Sanitized workstations and salon equipment to reduce risk of infection.
- Sanitized equipment and parts and maintained work areas in neat fashion.
- Resolved customers concerns with knowledgeable and professional approach.
- Trimmed and styled hair for weddings and special occasions to help clients look and feel best on big day.
- Performed special hair treatments, scalp massages and updated styling techniques to modernize and streamline services.
- Sold conditioner, shampoo, hair treatment and styling products to educate clients on proper hair care.
Personal Trainer/Group Fitness Instructor/Barber
Flex Fitness Manukau
Manukau, Auckland
03.2020 - 02.2023
- Developed personalized fitness programs for clients based on their individual goals and needs.
- Conducted assessments to evaluate clients' current physical condition, strength, flexibility, and body composition.
- Provided instructions in proper form, technique, and safety when performing exercises.
- Monitored progress of clients during workouts and provided feedback and encouragement.
- Demonstrated various exercises with the use of free weights and machines.
- Educated clients about the benefits of regular exercise and healthy eating habits.
- Assisted clients in setting realistic short-term and long-term goals.
- Motivated clients to reach their personal best by providing positive reinforcement.
- Maintained records of client's performance data such as weight loss, muscle gain.
- Scheduled appointments with clients and communicated effectively with them via phone or email.
- Organized group classes for small groups or large groups depending on client's preferences.
- Provided instruction in strhing techniques to improve flexibility and reduce risk of injury.
- Inspected equipment regularly to ensure it is safe and functioning properly.
- Researched new training methods, trends, equipment., to stay up-to-date on industry standards.
- Maintained a clean environment by wiping down equipment after each use by a client.
- Demonstrated safe and proper exercise techniques to clients.
- Communicated with clients to determine goals and performed client assessments.
- Created personal training experiences for clients.
- Led, instructed and motivated individuals during cardiovascular exercise, strength training and stretching activities.
- Built and established relationships with members and guests to help in pursuit of fitness goals.
- Grew customer base through word-of-mouth referrals based on customer satisfaction and results.
- Resolved member and guest complaints or notified supervisor for solutions.
- Built and established lasting relationships using encouragement and personal support.
- Set up equipment and weights for use by class participants.
- Observed participants during classes, watching for issues and incorrect techniques.
- Created inviting fitness spaces that welcomed and included people with diverse backgrounds, abilities and orientations.
- Listened to class members and customers and adapted class content and instructions to meet needs and enhance fitness and engagement.
- Organized group activities that encouraged team building and social interaction among participants.
- Performed various cuts, trims and shaves using clippers, scissors and razors.
- Maintained cleanliness of the barber station, including sterilizing tools and sanitizing work areas.
- Scheduled appointments for clients based on availability of staff members.
- Inspected equipment regularly to ensure proper functioning before use.
Education
NZ Cerificate in Exercise - Level 4 - Physical Education
NZMA
Sylvia Park, Auckland12-2023
Skills
- Straight Razor Shaving
- Outstanding Customer Service
- Facial Trimming
- Product Knowledge
- Professional Manner
- Appointment Scheduling
- Beard Shaping
- Client Consultations
- Quick Learner
- Scalp Massage
- Interpersonal Abilities
- Mentoring and Training
- Sanitation Practices
- Razor Cutting Expert
- Deep Conditioning
- Hot Shaves
- Customer Service Excellence
- Opening and Closing Procedures
- Beard Trimming
- Client Needs Assessment
Affiliations
- Gym
- Ocean Swims
- Spending time with my Son and Partner
- Spending time with my extended family & friends
Languages
English
Full Professional
Tongan
Native/ Bilingual
Timeline
Head Barber
Tommy Guns Original Barbershop
03.2023 - Current
Personal Trainer/Group Fitness Instructor/Barber
Flex Fitness Manukau
03.2020 - 02.2023
NZ Cerificate in Exercise - Level 4 - Physical Education
NZMA
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