JAMES MIJARES
Auckland,AUK
Summary
Friendly dealer with several-year background dealing table games while optimizing guest experience. Talented at engaging and entertaining players and quickly and accurately calculating winnings. Hardworking, loyal, and available to work evening and weekend hours.
Professional Bell Attendant with experience in upscale hospitality settings. Known for exceptional customer service skills, strong communication abilities, and comprehensive knowledge of hotel operations. Demonstrated ability to make a positive impact in roles requiring discretion, flexibility, and attention to detail. Skills include baggage management, guest relations, and multitasking under high-pressure situations.
Skilled Cook with experience in diverse culinary settings, from casual to fine dining. Developed unique recipes and plate presentations, demonstrating creativity and understanding of flavor profiles. Strong multitasking skills, able to manage multiple orders simultaneously while maintaining high standards for food quality and presentation. Contributed to overall improvement in kitchen efficiency and reduction of waste at previous workplace.
Overview
5
5
years of professional experience
Work History
Casino Table Games Dealer
Marina Bay Sands, Singapore
Singapore, Singapore
02.2010 - 02.2013
- Dealt various casino table games including Blackjack, Roulette, and Craps in a fast-paced environment.
- Assisted customers with questions about rules or game play.
- Provided excellent customer service while interacting with players in a friendly manner.
- Ensured all gaming equipment was functioning properly throughout shifts.
- Adhered to all safety protocols established by the casino management team.
- Alerted floor supervisors of any suspicious behavior among patrons.
- Kept up-to-date on new games and strategies to improve performance as a dealer.
- Followed proper protocol for closing out tables at the end of shifts.
- Provided feedback to supervisors regarding guest satisfaction levels.
- Communicated professionally with other dealers, supervisors, and managers.
- Performed functional game duties quickly by efficiently handling money and chips.
- Greeted incoming guests with enthusiasm to promote fun, memorable and exciting experience.
- Maintained enjoyable environment by entertaining and engaging players at tables.
Bellman (Concierge)
The Fullerton Hotel, Singapore
Singapore, Singapore
04.2009 - 02.2010
- Greeted guests upon arrival and assisted with luggage.
- Provided directions and information about the hotel, local attractions, and available services.
- Assisted guests with check-in procedures and provided them with keys to their rooms.
- Transported guests' luggage to their room or other designated areas within the hotel premises.
- Ensured all guest requests were handled promptly and efficiently.
- Maintained a neat appearance of the lobby area at all times.
- Answered inquiries regarding hotel services, facilities, events, and hours of operation.
- Communicated effectively with colleagues to ensure that guest needs are met in a timely manner.
- Stored luggage for arriving and departing guests in accordance with established safety standards.
- Escorted VIP's to their rooms as needed.
- Adhered to safety protocols at all times while on duty.
- Responded to guest concerns and requests and quickly handled issues.
- Collaborated with other hotel employees by assisting with luggage and exchanging information with front desk staff.
- Assisted guests with disabilities in safely maneuvering through lobby and accessing hotel rooms.
Commis Cook
El Toro Spanish Mexican Restobar (capBLU Pte Ltd)
Singapore, Singapore
07.2008 - 04.2009
- Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
- Adhered to food safety standards when storing and preparing foods.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Ordered supplies as needed for the kitchen.
- Checked quality of ingredients before use in order to ensure freshness.
- Monitored stock levels of food items and ordered more when necessary.
- Ensured that all food was cooked at the correct temperature and stored correctly.
- Coordinated with wait staff to ensure timely delivery of meals to customers.
- Provided guidance to junior cooks regarding food preparation methods and techniques.
- Tasted all prepared dishes in order to check flavorings, texture and presentation prior to serving them to customers.
- Assisted in developing new recipes or modifying existing ones for better taste or efficiency.
- Adjusted seasonings of dishes during cooking process in order to enhance flavors.
- Inspected kitchens for sanitary conditions before the start of each shift.
- Organized storage areas for efficient usage of space.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Operated grills, fryers and broilers to cook items to quality guidelines.
- Wrapped, dated and labeled food items in storage for safety and freshness.
- Enforced proper sanitation practices to prevent spoiling or contamination of foods.
- Chopped, diced and sliced vegetables and fruit ahead of rush periods.
- Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
- Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
- Used standardized recipes and other instructions to prepare food.
- Prepared and served meals by reviewing recipes and combining and cooking ingredients.
- Coordinated orders to expedite food from kitchen according to cook time and delivery time.
- Prepared a wide range of dishes according to menu specifications and chef instructions.
Education
Bachelor of Science - Hotel And Restaurant Management
La Consolacion College, Bacolod City
Philippines03-2006
Skills
- Knowledge of game rules
- Effective conflict resolution skills
- Excellent customer service
- Guest service
- Team Collaboration
- Safety policies and procedures
- Professional Appearance
- Positive and professional
- Hospitality and service industry background
- Cooking techniques
- Kitchen sanitation management
Affiliations
Driving, Good Cook and Basic Computer Literate
Languages
English
Professional
Filipino
Professional
Custom
I would say that I am hard-working, good team player, resourceful and driven individual who is not afraid to face challenge. I am passionate about my work and I know how to get the job done. A mature, and candid individual who has and values integrity.
References
References available upon request.
Timeline
Casino Table Games Dealer
Marina Bay Sands, Singapore
02.2010 - 02.2013
Bellman (Concierge)
The Fullerton Hotel, Singapore
04.2009 - 02.2010
Commis Cook
El Toro Spanish Mexican Restobar (capBLU Pte Ltd)
07.2008 - 04.2009
Bachelor of Science - Hotel And Restaurant Management
La Consolacion College, Bacolod City
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