Summary
Overview
Work History
Education
Skills
Timeline
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James Paku

James Paku

Lower Hutt,WGN

Summary

I've had the pleasure of exploring different jobs over the years, each one teaching me something new and exciting. My journey started in customer service, where I quickly learned that speed and efficiency are key to keeping customers happy. It was a fantastic experience that helped me develop my communication skills and connect with a wide variety of people.

Not long after, I took a leap and started my own commercial cleaning business. It was a bit of a challenge, but I loved every moment! I got to market my own services and juggle everything from client relationships to daily operations. This experience taught me so much about business and time management—plus, it was incredibly fulfilling to see my hard work pay off.

Then, I had the opportunity to work as an Able Seaman for Interislander. This role introduced me to a new set of skills, including fire-fighting drills and deploying rescue boats during audits for Maritime NZ. I really enjoyed the teamwork involved, and it gave me a whole new perspective on safety and collaboration in dynamic environments.

Overall, my varied experiences have shaped me into someone who can easily connect with all sorts of people. I pride myself on being adaptable and approachable, which helps me build strong relationships wherever I go. my hard work pay off.

Then, I had the opportunity to work as an Able Seaman for Interislander. This role introduced me to a new set of skills, including fire-fighting drills and deploying rescue boats during audits for Maritime NZ. I really enjoyed the teamwork involved, and it gave me a whole new perspective on safety and collaboration in dynamic environments.

Overall, my varied experiences have shaped me into someone who can easily connect with all sorts of people. I pride myself on being adaptable and approachable, which helps me build strong relationships wherever I go.

I'm a New Zealand Citizen, I also have my own Vehicle to use for work if required.

Overview

26
26
years of professional experience

Work History

Able Bodied Seaman

Kiwirail
07.2007 - 08.2025
  • Maintained safety protocols during mooring, docking, and undocking operations.
  • Conducted routine inspections of life-saving equipment to ensure compliance with maritime regulations.
  • Collaborated with crew members to perform regular maintenance on deck equipment and systems.
  • Supported emergency response drills, enhancing preparedness for potential maritime incidents.
  • Participated actively in ongoing training programs to enhance professional skills and knowledge base continuously.
  • Performed lowering, raising and cleaning of ship's anchor.
  • Assisted in loading and unloading cargo, optimizing turnaround time in port for increased efficiency.
  • Studied and memorized Type terms and references.
  • Performed lookout duties, ensuring the timely detection of potential hazards and obstacles.
  • Operated specialized equipment, including winches, cranes and derricks during ship operations.

Call Center Representative

Strait Shipping
06.1999 - 06.2007
  • Resolved complex shipping issues by collaborating with internal departments and external partners.
  • Managed high volume customer inquiries through phone, email, and chat channels.
  • Implemented quality assurance measures to ensure compliance with company policies and standards.
  • Analyzed customer feedback to identify trends and recommend process improvements for service delivery.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
  • Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
  • Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
  • Delivered prompt service to prioritize customer needs.
  • Identified and resolved discrepancies and errors in customer accounts.

Cleaning Business Owner

Self Employed Services
08.2002 - 02.2007
  • Developed and implemented business strategies to enhance operational efficiency and profitability.
  • Established strong relationships with suppliers and customers, enhancing service delivery and satisfaction.
  • Led marketing initiatives to increase brand visibility and attract new clientele.
  • Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.

Education

Certificate Of Proficiency As AB. - Maritime Studies

NMIT
Nelson Marlborough Institute.
02.2016

Skills

  • Watchkeeping abilities
  • Deck maintenance
  • Lifeboat operations
  • Winch operation
  • Vessel safety procedures
  • Personal survival techniques
  • Mooring operations
  • Emergency response training
  • Firefighting techniques
  • Steering
  • Anchor handling
  • Load securing
  • Customer service
  • Dependable and responsible
  • Friendly, positive attitude
  • Flexible and adaptable
  • Organization and time management
  • Teamwork and collaboration
  • Critical thinking
  • Decision-making
  • Attention to detail
  • Verbal communication
  • Active listening
  • Excellent communication
  • Time management

Timeline

Able Bodied Seaman

Kiwirail
07.2007 - 08.2025

Cleaning Business Owner

Self Employed Services
08.2002 - 02.2007

Call Center Representative

Strait Shipping
06.1999 - 06.2007

Certificate Of Proficiency As AB. - Maritime Studies

NMIT
James Paku