James Papali'i
Manukau
Summary
Experienced social worker with a strong background in multidisciplinary team collaboration and solution-based interventions. Skilled in conducting client assessments and enhancing service delivery through community partnerships. Committed to improving client outcomes through analytical thinking and culturally responsive practices.
Overview
31
31
years of professional experience
Work History
Social Worker
Manukau Urban Māori Authority
Manukau Mangere
04.2010 - 08.2025
- Facilitated client assessments to identify needs and develop personalized support plans.
- Collaborated with community organizations to enhance service delivery for clients.
- Provided crisis intervention and emotional support to individuals and families in need.
- Implemented culturally appropriate practices in service delivery for Māori and Pasifika clients.
- Started as family harm Social Worker with MUMA 2018-2025
Social Worker Supervisor
Mangere East Family Service Centre
Mangere, AUK
02.1995 - 02.2022
- Developed training programs for new hires, fostering a culture of continuous improvement.
- Coordinated cross-functional teams to align on project goals and timelines effectively.
- Mentored junior staff, enhancing their skills and improving team performance.
- Oversaw daily operations, ensuring adherence to safety protocols and efficiency standards.
- Implemented process improvements that led to enhanced service delivery and customer satisfaction.
- Spearheaded company-wide initiatives aimed at boosting employee morale and improving overall workplace culture.
Mental Health Social Worker
Blue Dove
Mangere, AUK
10.2006 - 01.2010
- Facilitated individual and group therapy sessions to support client mental health needs.
- Developed and implemented personalized treatment plans based on comprehensive assessments.
- Collaborated with multidisciplinary teams to coordinate holistic care for clients.
- Provided crisis intervention services, ensuring safety and stabilization of clients in distress.
Lecturer
Auckland University Social Work Department
Epsom, AUK
02.2002 - 08.2006
- Developed and delivered engaging lectures on social work theories and practices.
- Facilitated student discussions to enhance understanding of complex social issues.
- Designed course materials that align with departmental objectives and learning outcomes.
- Delivered lectures on specified academic papers, fostering critical analysis and discussion.
- Integrated insights from poverty, indigenous studies, and Pasifika studies to develop culturally responsive social work strategies.
Education
Master of Arts - Indigenous Studies
Te Wananga O Aotearoa
Mangere, NZ11-2018
Bachelor of Arts - Social Services
Auckland University
Auckland, NZ11-1984
Skills
- Compassionate
- Case management
- Client advocacy
- Conflict resolution
- Social services
- Efficient under pressure
- Multidisciplinary team collaboration
- Analytical thinking
- Case documentation
- Assessment skills
- Crisis intervention techniques
- Client needs assessment
- Child welfare expertise
- Multicultural competence
- Community referrals
- Solution-based interventions
- Safety planning
- Staff development
- Life skills development
- Domestic violence training
- Life skills counseling
- Strengths-based solution-focused therapy
Timeline
Social Worker
Manukau Urban Māori Authority
04.2010 - 08.2025
Mental Health Social Worker
Blue Dove
10.2006 - 01.2010
Lecturer
Auckland University Social Work Department
02.2002 - 08.2006
Social Worker Supervisor
Mangere East Family Service Centre
02.1995 - 02.2022
Master of Arts - Indigenous Studies
Te Wananga O Aotearoa
Bachelor of Arts - Social Services
Auckland University