Summary
Overview
Work History
Education
Skills
Other
References
Personal Information
Timeline
Generic

James Powell

Rolleston,CAN

Summary

Dynamic leader with a proven track record at NZ Post, enhancing workflow and customer satisfaction through effective mentoring and solutions development. Skilled in incident management and safety processes, I've driven team performance and operational efficiency, achieving key KPI benchmarks and fostering professional growth.

Overview

18
18
years of professional experience

Work History

Team Leader

NZ Post
Waltham, Christchurch
06.2022 - 01.2025
  • Oversaw operations and contractors to enhance workflow.
  • Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
  • Maintained a positive work environment that promoted collaboration between team members.
  • Provided coaching and feedback on employee performance, encouraging professional development.
  • Designed SOPs, oversaw training and development programs to enhance team skills and knowledge.
  • Conducted interviews, mentored newly hired employees on machine operations, and implemented training on safety procedures to prevent injuries.
  • Maintained customer relations with key account holders, ensuring correct delivery procedures are upheld to meet target KPIs.
  • Oversaw property upkeep ensuring adherence to safety protocols.

Operations Manager

PBT Couriers
08.2017 - 08.2021
  • Earned recognition from management team leading to a role as operations and fleet manager for dayside logistics.
  • Oversaw daily operations and logistics for a fleet of 22 couriers.
  • Conducting interviews.
  • Instructed recently hired staff and temporary workers in company protocols.
  • Implemented health protocols to minimize risks.
  • Resolved customer inquiries effectively.
  • Enhanced operations by identifying and solving critical problems.
  • Achieved established KPI benchmarks.

Courier Post

09.2013 - 12.2016
  • Processing team, 1 ½ years – sorting freight to correct destinations around the country
  • Forklift driver
  • Courier driver, 2 years – relief work for residential homes and businesses

Shoe Connection
11.2012 - 09.2013
  • Selling and promoting shoes
  • In charge of incoming stock and outgoing transfers to other branches

Labourer

Let’s Roll Ltd
11.2011 - 08.2012
  • In charge of a small house prepping team
  • Setting worksites up ready for painters, plasterers and builders to start work
  • Ensuring client’s personal belongings were safe from getting damaged
  • On-hand helper for small touch up jobs

McDonalds – Manager

05.2007 - 02.2011
  • In charge of running shifts
  • Stock control and stock orders
  • Training crew on various work stations, 1 on 1 performance evaluations
  • Customer service

Education

Certificate in Human Services Lvl 4 -

Ara Institute of Canterbury
Christchurch, New Zealand, NZ
12.2013

NCEA Level 2 -

Riccarton High School
12.2008

Skills

  • Solutions development
  • Mentoring and coaching
  • Cost reduction and containment
  • Incident management
  • Safety processes and procedures
  • Policies and procedures implementation
  • Staff training and development
  • Performance reporting
  • Warehouse operations

Other

  • Driver’s License class 1 – Full.
  • Forklift License, F endorsement – Current.
  • First Aid – Expired.
  • Hazardous Spill Kit Training.
  • SWAG Health and Safety Chairman NZ Post
  • ICING Foundation Leadership Programme – Completed
  • DDI communications course

References

Cathy O'Neill, Area Manager, NZ Post Christchurch - 0210586896

Samantha Smale, Transport Manager, NZ Post Christchurch - 0272443240

Rachel Bishell, Safety and Wellbeing Partner, NZ Post South Island - 0276772976

Personal Information

I’m a young, fit, and friendly person with diverse work experience and a strong desire to keep learning. I believe in the "work hard, play hard" mentality—staying focused and dedicated during work while also having fun along the way. I enjoy being outdoors, socializing with friends, and I adapt easily to different situations. I’m polite and easy to get along with when working in a team, but when working independently, I focus on getting the job done efficiently. My 8-month overseas trip in 2017 gave me a fresh outlook on life and inspired me to travel more and experience the world. My recent experiences in management have made me appreciate the value of coaching and mentoring, which has sparked my interest in pursuing it as a career path.

Timeline

Team Leader

NZ Post
06.2022 - 01.2025

Operations Manager

PBT Couriers
08.2017 - 08.2021

Courier Post

09.2013 - 12.2016

Shoe Connection
11.2012 - 09.2013

Labourer

Let’s Roll Ltd
11.2011 - 08.2012

McDonalds – Manager

05.2007 - 02.2011

Certificate in Human Services Lvl 4 -

Ara Institute of Canterbury

NCEA Level 2 -

Riccarton High School

Similar Profiles

CREATE PROFILE
James Powell