James Renshaw

Overseeing fixed odds delivery for all New Zealand Harness Racing events

Collaborating with media and marketing teams to enhance product promotion to customers.

Supplied fixed betting odds across numerous race meetings globally.

Ensured alignment with global markets through diligent market observation.

Handled monitoring of bet acceptance while controlling liability.

• Navigated high-stress scenarios with professionalism.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.

• Attended Weltec and successfully completed a Certificate in pre apprentership plumbing.

• Duties included, preparing driveways, concrete pours, general handyman activities along with grounds maintenance.

• Assisting with general maintenance and Race Course preparation.
• I left this position to return to school so that I could complete my 5th year.