James Robertson

Duties listed are in addition to the position below.

• Continued to support the LifeFit program through expert advice and monthly newsletter articles.
• Provided backup to the Health and Fitness Manager when they were unavailable or unable to be present.

• Demonstrated how to carry out various routines and exercises.
• Designed and implemented variety of fitness instruction classes.
• Provided fitness assessments and program planning.
• Monitored clients' progress and modified programs.
• Demonstrated proper technique for exercises to avoid injuries.
• Developed customized fitness plans for wide range of clients to expand services.

• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.
• Maintained up-to-date knowledge of product and service changes.
• Trained new personnel regarding company operations, policies and services.