Summary
Overview
Work History
Skills
Timeline
Generic

James Rutherford

Auckland,Auckland

Summary

Confident National Operations Manager with vibrant and outgoing personality. Over 9 years of experience leading, organizing and managing large diverse teams in Security industry. Dedicated to representing companies well at all times while driving forward performance.

Overview

15
15
years of professional experience

Work History

Facilities and Security Manager

The Warehouse Group
, Auckland
11.2023 - Current
  • Oversaw daily facilities and security operations for three warehouses spread over 56 acres.
  • Development and implementation of scheduled maintenance to minimize downtime, and extend equipment lifespan.
  • Developing and managing budgets for maintenance, upgrades, and utility expenses.
  • Using metrics to evaluate operational performance, and identify areas for improvement.
  • Supervised a combined workforce of 11 on-site employees and 20 contractors specializing in security services.
  • Training employees in safe practices, maintenance tasks, and equipment use.
  • Managed updates to CCTV infrastructure and implemented LPR technology, significantly cutting outsourced security expenses.
  • Coordinating with supply chain, logistics, and procurement teams.
  • Collaborated with onsite engineering and electrician teams to complete projects.

National Operations Manager

Glad Group
Auckland, Auckland
09.2019 - Current
  • Manage the operations of all security, cleaning, and maintenance services across New Zealand.
  • Cultivated robust client partnerships with major clients like Google, Salesforce, and Nike.
  • Educated employees on corporate policy and procedure compliance to facilitate improved operational outcomes.
  • Controlled expenses, eliminated waste, reduced overhead costs, and developed operating budgets.
  • Recruited and trained new employees.
  • Supported and planned various effective marketing and sales strategies.
  • Used excellent verbal skills to engage customers in conversation, and effectively determine needs and requirements.
  • Prepared staff work schedules, and assigned team members to specific duties.
  • Delegated work to staff, setting priorities, and goals.

Security Manager

FIRST Security
, Auckland
06.2018 - 09.2019
  • Lead a team of 12 Security Staff and oversaw day to day security operations
  • Processed CCTV requests for Police investigation
  • Monitored CCTV and managed building site management systems
  • Completed high level incident reports for senior mall management
  • Worked efficiently in busy, high-risk settings while maintaining best-in-class standards of excellence for security initiatives.
  • Maintained strong relationships with centre management and retail clients
  • Trained new security officers on safety protocols and company standards.
  • Oversaw highly effective security team and managed scheduling and resource allocation.

Surveillance Manager

FIRST Security
Auckland, Auckland
11.2013 - 06.2018
  • Lead a team of 14 Surveillance operators working in the Auckland Transport Operations Centre
  • Assisted New Zealand Police with CCTV review and recording for criminal investigations
  • Assisted Police with in-time tracking of offenders and wanted criminals
  • Responded to all incidents across the Auckland Transport Rail, Ferry and Bus way network as well as assisting other departments with footage for the roading and carpark network
  • Worked closely with the Police district command centre and assisted with footage review for investigation
  • Appeared in court when needed to provide statements regarding CCTV evidence
  • Developed and implemented training procedures for newly hired personnel.
  • Managed staff schedules for shifts and events to minimize overtime costs.
  • Motivated my team and helped them set and achive their goals

Surveillance Operator

FIRST Security/Auckland Transport
Auckland, Auckland
08.2009 - 11.2013
  • Monitored over 300 cameras across the Auckland Rail Network
  • Rapidly responded to incidents and assisted Police and emergency services with in time updates
  • Communicated and worked with on the ground security staff to maintain Staff Safety for both staff and customers
  • Reviewed and Saved CCTV footage for Police investigation
  • Wrote and submitted high level incident reports for supervisors and management
  • Raised Maintenance PO for any worked needed across the Facilities
  • Ensured the health and safety of all Auckland Transport Customers

CCTV Operator

FIRST Security
Police District Command Centre , Auckland
07.2013 - 09.2013
  • Worked with NZ Police from the Auckland Central District Command Centre to provide Surveillance of the Auckland Central Bar Scene
  • Worked with Radio Communication with Bar and Night club Security to assist with Police dispatch and Surveillance for any incidents or troublesome patrons
  • Assisted Police in capturing and recording CCTV footage
  • Assisted with directing Police Comms with up to date information of incidents as they unfolded
  • Tracked and recorded offenders via CCTV and saved relevant footage

Skills

  • Team Leadership
  • Staff Development
  • Decision Making
  • Department Oversight
  • Staff Scheduling
  • Business Leadership
  • Management Team Building
  • Calm under pressure
  • High Level Report Writing
  • Team Motivation and Goal Setting
  • Recruitment and Hiring
  • Performance Evaluation and Monitoring
  • Facilites Management
  • Assignment delegation
  • Originality and creativity

Timeline

Facilities and Security Manager

The Warehouse Group
11.2023 - Current

National Operations Manager

Glad Group
09.2019 - Current

Security Manager

FIRST Security
06.2018 - 09.2019

Surveillance Manager

FIRST Security
11.2013 - 06.2018

CCTV Operator

FIRST Security
07.2013 - 09.2013

Surveillance Operator

FIRST Security/Auckland Transport
08.2009 - 11.2013

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James Rutherford