James Taylor
QT
Summary
Driven and detail-oriented professional with a proven track record in sales and customer service, notably at Queenstown Call Centre. Excelled in building rapport and implementing effective sales strategies, leading to significant customer satisfaction. Skilled in data analysis and time management, adept at transforming business insights into actionable strategies.
Overview
6
6
years of professional experience
Work History
Sales Agent
Queenstown Call Centre
2022.12 - Current
- Adjusted sales scripts to better target needs of specific individuals.
- Selling health insurance comparisons to people who then get transferred to a health consultant
- Building sustainable customer relationships
- Upselling different aspects of insurance to specific individuals
- Personalised customer service experience
- Attended monthly sales meetings and quarterly sales trainings.
Bar Manager
Rhinos Ski Shack
2022.01 - 2022.11
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Consulted with managers to organize special events and promotions.
- Improved customer service rankings by resolving issues quickly and accurately.
- Building good rapport with locals
Bar Tender
Hamner Hospitality
2021.05 - 2022.01
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Obtained cash bank and stocked service bar to prepare for operation.
Data Analyst
MB Associates
2019.01 - 2021.06
- Utilized data visualization tools to effectively communicate business insights.
- Develop and implement databases
- Social media campaign
- Optimized data access and storage to improve performance of analytics systems.
- Maintain databases
Education
Certificate in Electrical Engineering Level 4
Etco
Christchurch, NZAPPLIED LAW
John Leggott College
Scunthorpe 06.2018
LEVEL 3 ICT DIPLOMA
John Leggott College
Scunthorpe06.2017
Skills
- Building rapport
- Time management
- Determination
- Analytical
- Sales Strategies
- Quick Learner
Snowboarding, Hiking
I love the outdoors and since moving to New Zealand i am never short of an adventure whether that's up the slopes or in the mountains
Timeline
Sales Agent
Queenstown Call Centre
2022.12 - Current
Bar Manager
Rhinos Ski Shack
2022.01 - 2022.11
Bar Tender
Hamner Hospitality
2021.05 - 2022.01
Data Analyst
MB Associates
2019.01 - 2021.06
Certificate in Electrical Engineering Level 4
Etco
APPLIED LAW
John Leggott College
LEVEL 3 ICT DIPLOMA
John Leggott College
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