James Venkatrao

• Conduct in-depth licensing reviews and audits for enterprise clients, ensuring compliance and optimizing software asset usage to reduce costs.
• Collaborate cross-functionally with technical teams, legal departments, and
senior stakeholders to gather requirements, analyze data, and deliver tailored licensing solutions.
•Develop and refine tools, templates, and questionnaires to assess client entitlements, enabling scalable and repeatable processes for Oracle,VMware, and Microsoft audits.
• Translate complex licensingdata and audit findings into actionable insights and comprehensive reports, influencing executive decision-making and driving operational efficiency.

I'm currently involved in Harness Projects UX Designer program which assigns students to real-world businesses looking to optimize their existing products. Two of the organisations I've worked with are Landcare Australia helping with their
website to increase group volunteers and user sign ups for group events as well as GridCog helping them optimise their SaaS product to lower user dissatisfaction and confusion.

Tasks involved
- end to end design offuctions - design thinking framework
- Customer research

- Resolving customer issues regarding home internet, mobile broadband, mobile plans a n d device faults.
- experience working towards NPS, GP and other KPI targets
- product knowledge of thelatest phones, tablets and other technology
- Providing a welcoming customer experience and showing exemplary communication skills
- Using POS and database software like console, siebel and TRS cloud

• Redaction of highly sensitive client information
• Creation of working documents that outlined course materials for clients attending university
• Managing and organizing required documents for o n broker qualification program
• Liasing with co-workers and ANZIIF(Australian and New Zealand Institute of Insurance and Finance) to make sure brokers are submitting appropriate and quality information for their submission.

• Ensured cleanliness of the retail area including dusting surfaces, vacuuming floors and cleaning windows.
• Handled customer inquiries, complaints, and returns efficiently.
• Greeted customers upon entry to the store and provided a positive shopping experience.
• Assisted customers with product selection, answered queries and provided advice.