Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

James Young

Rangiora ,New Zealand

Summary

A 23-year-old part-time student currently studying towards a Technical Support diploma, actively seeking a first opportunity in the IT industry. While balancing two jobs, I’ve developed strong time management, communication, and customer service skills. I'm eager to apply my growing IT knowledge in a practical environment, gain hands-on experience, and learn from experienced professionals. Committed to contributing positively to a team-oriented workplace while continuing to grow within the field.

Overview

6
6
years of professional experience

Work History

2IC CNC Operator / CNC Programmer

Hallmark Doors
10.2022 - Current
  • Trained and coached new team members on proper machine set-up procedures.
  • Input instructions to program CNC machines to control machine movement and produce doors to specification.
  • Utilized calipers and other measuring tools to increase accuracy of door designs.
  • Performed periodic maintenance and repairs on CNC machines.
  • Inspected doors to meet customer specifications and quality standards.
  • Led adoption of advanced software for CNC programming, significantly improving production efficiency.

Bartender

The Good Drop Craft Beer Bar
07.2024 - Current
  • Efficiently opened and closed the bar according to established procedures, ensuring preparedness for each shift.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Worked effectively in fast-paced environments.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.

HVAC Assistant

ERS
05.2021 - 09.2022
  • Removed old equipment from customers' homes and cleaned up areas to prepare for new installations.
  • Conducted maintenance service on HVAC systems to increase life expectancy of equipment and prevent costly repair work.
  • Traveled to job sites for both scheduled and emergency appointments.
  • Worked overtime, holidays and weekends to accommodate company needs.
  • Followed safety protocols on job sites.

Customer Service Representative

BP
04.2019 - 05.2021
  • Handled customer inquiries and suggestions courteously and professionally.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise.
  • Counted money in cash drawers at end of shifts to maintain accuracy.
  • Maintained and operated espresso machines, blenders and other equipment.

Education

Diploma In Tech Support -

Ara Institute of Canterbury
Christchurch, New Zealand, NZ
11-2026

NCEA Level 1-3 -

Rangiora High School
11.2019

Skills

  • Problem Solving
  • Teamwork Abilities
  • Customer Service
  • Quality-Focused
  • Time Management
  • Decision-Making

References

David Wilmott

The Good Drop Owner 

0276626782


Caleb How

Residential Production Hallmark

0212283263


Ryan Armin

Team Leader Hallmark 

0211201579


Timeline

Bartender

The Good Drop Craft Beer Bar
07.2024 - Current

2IC CNC Operator / CNC Programmer

Hallmark Doors
10.2022 - Current

HVAC Assistant

ERS
05.2021 - 09.2022

Customer Service Representative

BP
04.2019 - 05.2021

Diploma In Tech Support -

Ara Institute of Canterbury

NCEA Level 1-3 -

Rangiora High School

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James Young