Jamie-Lea Little

• Determined authenticity and applicability of presented tickets.
• Maintained order during performances by monitoring audience behavior.
• Greeted and assisted customers to foster positive experiences.
• Directed guests to correct location by documented ticket seats and answered questions about facility amenities.

HIGHLIGHTS

• Ed Sheeran Concert Pack In and out general crew - February 2023
• Indian Ink: Dirty Work Intern (deputy Stagemanager and choir manager) - April 2023
• Nelson Arts Festival Intern October/November 2023
• Stage Manager of Banangrams In Litcrawl Festival - October 2023
• Lighting Crew Team Member of Pack in for Foo Fighters - February 2023

• Assisted customers with price checks, lifting heavy items and addressing other inquiries.
• Provided excellent customer service to resolve customer complaints in a timely manner.
• Answered inbound calls, chats and emails to facilitate customer service.
• De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

• Completed day-to-day duties accurately and efficiently.
• Worked closely with many different technicians to efficiently put up their show
• Facilitated Many different in house productions
• Hosted various clients and ensured their process was smooth