JAMIE-LEE GARDINER
Glenfield
Summary
Bartender with 8+ years of experience in hospitality/front facing, skilled in creating a welcoming atmosphere and ensuring customer satisfaction. Excels in managing diverse customer interactions, ensuring regulations are followed, and maintaining a safe environment. Passionate about enhancing guest experiences and fostering a positive ambiance for all.
Overview
9
9
years of professional experience
Work History
Bartender
Longroom
07.2024 - 12.2024
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, setting up for incoming shift
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Improved team morale and efficiency, leading by example and offering support during peak hours.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Bartender
Family Bar, Phoenix and G.A.Y
08.2023 - 07.2024
- Prepare and serve diverse drinks, ensuring quick and accurate order fulfillment.
- Maintain cleanliness and perform basic maintenance throughout shifts.
- Master advanced and basic cocktail recipes.
- Manage payments and troubleshoot pos machines efficiently.
- Handle difficult customers with professionalism and ensure a safe environment.
Customer–Love Co–Ordinator
My Food Bag
03.2021 - 01.2022
- Handle customer queries via calls and emails, resolving issues promptly and ensuring satisfaction.
- Manage accounts and subscriptions, maintaining accurate records and enhancing customer retention.
- Process online payments securely, ensuring compliance with financial regulations.
- Coordinate promotions and offers, driving customer engagement and increasing sales.
- Collaborate with third–party providers and sponsors, fostering strong partnerships.
- Work with various departments to streamline processes and improve service delivery.
- De–escalate high–touch calls, maintaining customer trust and loyalty.
- Utilize diverse software and hardware tools, optimizing operational efficiency.
Retail Assistant
Countdown
01.2018 - 01.2021
- Processed and packed online orders, ensuring timely and accurate distribution.
- Maintained price integrity and organized ticket dispersal.
- Conducted stock–takes and managed inventory efficiently.
- Served and handled food in Deli and Seafood departments, adhering to health and safety standards.
- Replenished stock and managed markdowns and waste.
- Assisted in organizing store events, enhancing customer engagement.
- Operated checkout efficiently, providing excellent customer service.
- Completed SEEDS program, earning a certificate.
Checkout Assistant
Pak N Save
01.2016 - 01.2018
- Handled high–volume customer interactions and complex transactions, ensuring smooth checkout processes.
- Managed cash handling, including EFTPOS, cheques, and WINZ transactions, maintaining accuracy.
- Restocked shelves efficiently, ensuring product availability and organized displays.
- Balanced tills accurately at the end of shifts, ensuring financial integrity.
- Supported large events, maintaining high service standards during peak times.
Education
NCEA Level 1 -
Wellington East Girl's College
NCEA Level 2 - undefined
Fairfield College
Skills
- Tech Savvy
- Understanding diverse demographics
- Patient evaluation
- Sales techniques
- Inventory management
- Strong verbal communication
- Bubbly
- Time management
- Customer engagement
- Skilled in resolving conflicts
- Team player attitude
- Customer service
Languages
Spanish
Limited Working
Interests
- Gym Workouts
- Video Gaming
- Drawing and Painting
- Passionate about balancing physical health with mental and emotional wellness
Timeline
Bartender
Longroom
07.2024 - 12.2024
Bartender
Family Bar, Phoenix and G.A.Y
08.2023 - 07.2024
Customer–Love Co–Ordinator
My Food Bag
03.2021 - 01.2022
Retail Assistant
Countdown
01.2018 - 01.2021
Checkout Assistant
Pak N Save
01.2016 - 01.2018
NCEA Level 2 - undefined
Fairfield College
NCEA Level 1 -
Wellington East Girl's College
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