JAMIE MALLABY
Auckland,ALBANY
Summary
I am a dedicated and experienced Customer Service Representative with 8 years of expertise in providing exceptional customer service, managing inbound calls, and coordinating operational tasks. Skilled in portfolio management, insurance claim processing, Possess strong communication and interpersonal skills, ensuring courteous and friendly service delivery. I have demonstrated proficiency in time management, teamwork, and maintaining a positive attitude. Known for trustworthiness and dedication in exceeding customer demands and expectations. My long-term goal is to be employed in recruitment to further develop my skills and understandings, both personally and professionally
Overview
10
10
years of professional experience
Work History
Implementation Coordinator
Teletrac Navman
04.2024 - Current
- Providing customer service support to our installers, sending out work requests, creating PO, providing customer service support via emails
Customer Service Representative
Mighty Ape
09.2023 - 02.2024
- Providing customer service support to Mighty Ape customers via email
- Responding to 80-100 emails
Call Centre Operator
Amundson & Amundson
08.2022 - 07.2023
- Providing customer service to a wide range of businesses via inbound calls
- Achieving targets of 150 calls per day
Shed Coordinator
AA insurance
02.2022 - 07.2022
- Allocating vehicles to repairers, daily parts, repairer progress, follow ups, coordination of the shed, parking vehicles, daily reports
Customer Manager
AA insurance
05.2021 - 02.2022
- Portfolio management of vehicle claims, inbound and outbound customer service, monitoring repair progress
Customer Service Representative
Fleetcor
03.2020 - 05.2021
- Providing customer service via Inbound calls and email
- To both customers and merchants
- This involves; payment queries, manual transactions, reporting, invoice queries, updating account information and escalations
Care Associate
Hays Recruitment
07.2019 - 02.2020
- Contacting contractors to ensure they are enjoying their new role, responding to emails, reports, 90-day care calls, inbound, KPI's included: week 1 calls, week 2 calls, 90-day care calls, responding to emails within 2 hours
Customer Service & Support Sales Representative
Spark
10.2016 - 06.2017
- Inbound/Outbound calling existing and potential new customers, Creating/processing customers’ orders
- Meeting targets (6-8 sales per day) inbound duties when call volumes are high
- I oversaw organizing team and site social events
Sales Representative
SRR Global
05.2016 - 09.2016
- Cold calling/Outbound calling to New Zealand and Australian businesses, account management, writing out proposals and sending them to potential clients, customer service
Sales Assistant
Warehouse Stationery
01.2015 - 11.2015
- Providing Customer service over a huge range of products, cash handling, and cleaning duties
- This role also involved copy center duties such as printing, laminating, getting customers work ready for university/work
Education
High School Diploma -
Long Bay College
Auckland, NZ12-2014
Skills
- Customer Service
- Communication Skills
- Organization
- Sales
- Time Management
- Multitasking
- Problem Solving
- Adaptability
Hobbies and Interests
- Cooking
- Fitness
- Reading
- Meditation
Timeline
Implementation Coordinator
Teletrac Navman
04.2024 - Current
Customer Service Representative
Mighty Ape
09.2023 - 02.2024
Call Centre Operator
Amundson & Amundson
08.2022 - 07.2023
Shed Coordinator
AA insurance
02.2022 - 07.2022
Customer Manager
AA insurance
05.2021 - 02.2022
Customer Service Representative
Fleetcor
03.2020 - 05.2021
Care Associate
Hays Recruitment
07.2019 - 02.2020
Customer Service & Support Sales Representative
Spark
10.2016 - 06.2017
Sales Representative
SRR Global
05.2016 - 09.2016
Sales Assistant
Warehouse Stationery
01.2015 - 11.2015
High School Diploma -
Long Bay College
Similar Profiles
Padma AluriPadma Aluri
Customer Success & Account Management at Teletrac NavmanCustomer Success & Account Management at Teletrac Navman
Juan OrtizJuan Ortiz
Vehicle Support Representative at Teletrac NavmanVehicle Support Representative at Teletrac Navman
RAMY JAJORAMY JAJO
Customer Service Manager at Teletrac Navman AustraliaCustomer Service Manager at Teletrac Navman Australia
Shuqi HuangShuqi Huang
Accountant at First Education Group Holdings Pty LtdAccountant at First Education Group Holdings Pty Ltd
Phoebe NielsenPhoebe Nielsen
Occupational Therapist at North Shore HospitalOccupational Therapist at North Shore Hospital