Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Jamie Morris

Bristol

Summary

Continuous Improvement professional with strong track record in driving operational excellence and process optimisation. Skilled in Lean methodologies, Six Sigma, and project management. Known for fostering team collaboration, adapting to changing needs, and consistently achieving impactful results. Highly reliable with focus on efficiency, quality, and continuous growth in dynamic environments.

18+ years experience in FMCG retail operations across UK & New Zealand.

Overview

17
17
years of professional experience

Work History

Continuous Improvement Specialist – Operations

The Warehouse Group
01.2021 - Current
  • Experience delivering projects with varying complexities and lengths, from large strategic enterprise initiatives to projects with a shorter life-cycle that delivered quick business value
  • Utilised various problem-solving tools such as fishbone diagrams, 5 Whys analysis, and Pareto charts to uncover issues and devise effective solutions.
  • Identified & delivered 33% productivity improvement in a stock handling & replenishment process, reducing labour cost & increasing speed to shelf
  • Senior operations consultant on a 2-year enterprise initiative, completing discovery, design & build before deploying into 125 stores across multiple brands.
  • Business SME in creating SOPs & Training material for multiple brands, delivered extensive training & execution program to 125 stores for various projects through SOPs, resources and roadshows.
  • Implemented new policies, procedures & systems to streamline operations and increase employee productivity.
  • Experience completing time & motion studies in big box retail stores to influence labour operation models & pay global systems.
  • Successfully led change management for stores through significant process & behaviour change.
  • Effective collaboration with cross-functional teams to deliver efficient outcomes, in-line with business strategy.
  • Assessed existing workflows to identify bottlenecks and inefficiencies, recommending changes that increased overall throughput.

Product Owner - Online Fulfilment

The Warehouse Group
01.2020 - 01.2021
  • Product owner for Store Optimisation Squad
  • Improved sales, customer & team experience through implementation of Click & Collect initiatives
  • Implemented Agile methodologies to increase team productivity and enhance overall project outcomes.
  • Management of Stakeholder & development teams to deliver digital applications that improved in-store productivity
  • Proactively identified risks associated with project timelines or deliverables, implementing mitigation strategies when necessary.
  • Managed backlog prioritization, ensuring alignment with business goals and stakeholder expectations.
  • Fostered a culture of continuous improvement through regular retrospective meetings with the team.
  • Collaborated with development teams on to design & deploy an order picking application for multiple brands

Store Manager

The Warehouse Group
01.2017 - 01.2020
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Full accountability for health and safety, ensuring the store & fulfillment center is legally compliant in line with company and legal regulations.
  • Optimised labor scheduling according to store needs while adhering to budget constraints, maximising productivity without compromising service quality.
  • Experience in developing and implementing effective strategies to drive sales growth, reduce operational costs, and improve customer satisfaction.
  • Responsible for growing profitable sales & delivering a great customer shopping experience.
  • Experienced in team development, review, and appraisal processes.
  • Managed department managers & store employees successfully in a fast-paced environment through proactive communication and positive feedback.

Branch Manager

Booker Group Ltd
01.2015 - 01.2017

Catering Development Manager

Booker Group Ltd
01.2014 - 01.2015

Butchery Manager

Booker Group Ltd
01.2011 - 01.2014

Butchery Apprentice

Booker Group Ltd
01.2010 - 01.2011

Delivery Co-ordinator

Booker Group Ltd
01.2008 - 01.2010

Education

Kanban Fundamentals -

Course
01.2023

Green Belt Lean Six Sigma -

Lean 6 Sigma Ltd
01.2022

Risk Analysis - undefined

Evaluation & Assessment
01.2022

Yellow Belt Lean Six Sigma -

Lean 6 Sigma Ltd
01.2021

Level 3 Food Safety & Hygiene (Retail) -

City & Guilds
01-2011

BTEC National Diploma - I.T practitioners

Weston College
01.2009

Skills

  • Lean Six Sigma
  • Project Management
  • Process Optimisation
  • Continuous Improvement
  • Problem-solving and deployment
  • Training & Instructional Design
  • Stakeholder Management
  • Retail Operations
  • Customer focus
  • Online Fulfilment
  • Operations management
  • Leadership & Adaptability

References

References available upon request

Timeline

Continuous Improvement Specialist – Operations

The Warehouse Group
01.2021 - Current

Product Owner - Online Fulfilment

The Warehouse Group
01.2020 - 01.2021

Store Manager

The Warehouse Group
01.2017 - 01.2020

Branch Manager

Booker Group Ltd
01.2015 - 01.2017

Catering Development Manager

Booker Group Ltd
01.2014 - 01.2015

Butchery Manager

Booker Group Ltd
01.2011 - 01.2014

Butchery Apprentice

Booker Group Ltd
01.2010 - 01.2011

Delivery Co-ordinator

Booker Group Ltd
01.2008 - 01.2010

Risk Analysis - undefined

Evaluation & Assessment

BTEC National Diploma - I.T practitioners

Weston College

Kanban Fundamentals -

Course

Green Belt Lean Six Sigma -

Lean 6 Sigma Ltd

Yellow Belt Lean Six Sigma -

Lean 6 Sigma Ltd

Level 3 Food Safety & Hygiene (Retail) -

City & Guilds

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