Jamie Robinson
Feilding,MWT
Summary
Experienced Team Member bringing outstanding performance working with others to meet common goals. Familiar with project management and workflow optimization. Eager to bring knowledge to support business and customer needs. Forward-thinking Operations Specialist bringing 9 years of expertise in varying sector businesses. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies. Highly Proficient both Hardware and Software for MS Windows, Android, Apple and iOS. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
22
22
years of professional experience
Work History
Customer Service Associate
PGG Wrightson
12.2021 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided training and support to new associates to help provide high-quality customer service.
- Responded to customer calls and emails to answer questions about products and services.
- Handled billing and payment issues following guidelines, resolving disputes properly.
- Solved problems with products and services by providing customers with technical support.
- Utilized internal software and tools to meet customer needs and resolved issues promptly.
- Kept detailed records of customer interactions to track and resolve issues quickly.
- Increased revenue by cross-selling and upselling products and services.
- Delivered prompt service to prioritize customer needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained up-to-date knowledge of product and service changes.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Promptly responded to inquiries and requests from prospective customers.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Trained staff on operating procedures and company services.
- Sought ways to improve processes and services provided.
- Cross-trained and provided backup support for organizational leadership.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Team Member
Carters Tauranga
09.2021 - 12.2021
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Worked different stations to provide optimal coverage and meet production goals.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Maintained productive, efficient approach to all tasks.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Generated reports detailing findings and recommendations.
- Created and managed project plans, timelines and budgets.
Warehouse Team Leader
Globelink
08.2017 - 08.2021
- Coordinated team collaboration to share ideas and build best practices.
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Delivered regular team meetings for aligned work towards common goals.
- Cultivated positive, productive team environments, resolving conflicts quickly.
- Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
- Recruited and trained high-performing team members, maintaining optimized customer service.
- Analyzed team performance data to provide meaningful insights, enabling informed decision-making.
- Evaluated employee performance on daily basis and coached and trained 14 team members, increasing quality of work and employee motivation.
- Developed performance measurement strategies, identifying areas for improvement.
- Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans, and follow-up procedures.
- Facilitated meetings to communicate team performance goals and results.
- Aligned team goals and objectives with organizational strategy, aiding business growth.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Managed senior-level personnel working in marketing and sales capacities.
Police
New Zealand Police
07.2015 - 10.2018
- Secured crime scenes, gathered evidence, and questioned witnesses.
- Talked regularly with citizens to establish rapport and become familiar presence in area.
- Investigated and reported crimes, accidents, offenses, and damage to property.
- Conducted witness interviews and gathered details regarding incidents to determine best course of action.
- Patrolled assigned areas to prevent and detect roadway crimes.
- Patrolled assigned areas to check homes, businesses, and public roads for signs of disturbance.
- Apprehended offenders and conducted interviews and interrogations.
- Conducted preliminary investigations at scenes of major crimes.
- Enforced traffic laws and ordinances through visual observation and radar speed detection.
- Responded immediately to reports of automobile accidents and criminal activity, calling for additional support as necessary.
- Gathered necessary information for court appearances and testified as witness under oath in court.
- Apprehended suspects, read Miranda Rights, and transported offenders to jail.
- Issued traffic citations and electronic tickets for violations of traffic laws.
- Built excellent rapport and working relationship with community to build trust and improve upon communication.
- Utilized clear communication and interpersonal skills to build relationships with citizens.
- Responded to emergency calls to provide assistance to citizens in need.
- Identified, pursued and arrested suspects and perpetrators of criminal acts.
- Participated in continuous firearms proficiency, defensive driving and arrest technique training.
- Recorded facts to prepare reports documenting incidents and activities.
- Monitored criminal activity in community to identify suspicious activity.
- Conducted searches of individuals, vehicles and premises.
- Monitored crowded public areas and events to mitigate risk and promote safety.
- Assisted in special investigations and crime prevention programs.
- Monitored traffic violations, issuing citations as necessary.
- Performed rescue functions at accidents, emergencies and disasters by directing traffic and administering emergency medical aid.
- Handled citation and traffic violation paperwork.
- Thoroughly analyzed criminal information and processed crime scenes.
- Checked vehicle equipment for proper functioning prior to use.
- Obtained information from arrested subjects to conduct debriefings.
ICT Facilitation Leader
He Kuranga, Kuranga
07.2012 - 01.2014
- Met with school administration and reported regularly to area manager regarding program, site and staff performance.
- Managed staff compliance with district-specific policies and procedures.
- Led team of educators and assistant teachers and confirmed delivery of engaging and interactive educational experiences and curriculum.
- Developed strong relationships with school administration and parents and offered best care for children.
- Maintained clear and consistent communication with children, parents and school personnel.
- Helped students develop organizational, time management and study skills.
- Worked with individuals to help understand and overcome personal, social or behavioural problems affecting educational or vocational situations.
- Delivered supportive and knowledgeable counselling to students with academic or personal concerns.
- Provided resources to support students in achieving career goals.
- Monitored student progress to drive successful academic outcomes.
- Collaborated with parents, school faculty and social workers to address problems and grow student success.
- Collaborated with parents and teachers to help students reach potential.
- Developed and implemented student guidance plans to foster academic success.
- Developed and implemented individualized academic plans for students.
- Taught classes and presented self-help or information sessions on subjects related to education and career planning.
- Analyzed student academic records to assess educational and career goals.
- Used standardized assessments to evaluate abilities, interests and characteristics of different students.
Customer Services Officer
Inland Revenue Department
01.2002 - 07.2002
- Described product and service details to customers to provide information on benefits and advantages.
- Explained online self-help options to customers to promote additional and after-hours support choices.
- Developed working relationships with internal and external customers while assisting with account management duties.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Analyzed customer feedback and identified areas for improvement, leading to increased customer retention.
- Resolved escalated customer service disputes and complaints, leading to increased customer satisfaction.
- Built strong relationships with field operations team to support business development opportunities and improve service.
- Enforced adherence with company policies among customer service team members to maintain consistent service provision.
- Created and maintained customer service policies and procedures, contributing to improved customer retention.
- Managed customer service effectiveness by monitoring performance and assessing metrics.
- Collaborated with cross-functional teams for smooth running of customer service operations.
- Employed comprehensive benchmarks to establish and monitor customer service standards.
- Utilized crisis management techniques to offer corrective solutions and maximize customer satisfaction.
- Generated, compiled and distributed reports of sales leads and up-sell opportunities.
- Developed customer service scorecards to measure customer service performance.
Education
Teacher Training - Education
Massey University
Palmerston North, NZ04.2015
Private Pilot License Training And Commercial Pilot License Training - Pilot And Flight Crew
Flight Training Manawatu
Feilding, NZ10.2011
Applied Customer Services - Customer Service Management
Massey University
Palmerston North, NZ12.2005
Bachelor Diploma of Information Technology - Business Management
Southern Institute of Technology
Invercargill, NZ05.2003
Applied Information - IT
Southern Institute of Technology
Invercargill, NZ2002
Skills
- Mentoring
- Teamwork and Collaboration
- Computer Skills
- Account Management
- Maintain Systems
- Continuous Development
- Loyalty Programs
- Investigating Discrepancies
- Technical Support
- Retail Transactions
- Relationship Issues Management
- Mechanically Inclined
- Attention to Detail
- Systems Analysis
Additional Information
I am actively looking for ways to raise funds for entities that require support i.e. Schools, Fire Services. I attend many charity events to help promote and carry these out. I am also a volunteer of the Community Patrols of New Zealand where we are active at nights on a roster in a Patrol Car monitoring Communities for any suspicious activity and to help reduce crime. Equipped with a Police radio.
Languages
English
Native or Bilingual
French
Elementary
Spanish
Professional Working
Samoan
Elementary
Fiji
Limited Working
Timeline
Customer Service Associate
PGG Wrightson
12.2021 - Current
Team Member
Carters Tauranga
09.2021 - 12.2021
Warehouse Team Leader
Globelink
08.2017 - 08.2021
Police
New Zealand Police
07.2015 - 10.2018
ICT Facilitation Leader
He Kuranga, Kuranga
07.2012 - 01.2014
Customer Services Officer
Inland Revenue Department
01.2002 - 07.2002
Teacher Training - Education
Massey University
Private Pilot License Training And Commercial Pilot License Training - Pilot And Flight Crew
Flight Training Manawatu
Applied Customer Services - Customer Service Management
Massey University
Bachelor Diploma of Information Technology - Business Management
Southern Institute of Technology
Applied Information - IT
Southern Institute of Technology
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